More of a problem solver than a salesperson?
Struggling to find the time to work and study?
Needing to find a better balance between your career and family?
About the Opportunity
If you are an experienced travel consultant and are finding yourself in one of the above positions…then our After Hours Customer Care team is for you!
Corporate Customer Care is one of Flight Centre Travel Group’s most integral support businesses assisting our Corporate clients across the world. We are based in Flight Centre’s global head office in South Bank and seeking experienced consultants and industry experts to join our dynamic and vibrant team.
As an inclusive, team-first company, our people are at the core of everything we do We care about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing
We work hard to create an inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and for each other.
To be successful you will have:
Minimum 1 year of retail and/or corporate travel agency experience is essential
GDS experience in Sabre (essential) and Galileo
Ability to interpret fare rules, change fees, additional collections
Exceptional customer service and problem-solving skills
High degree of accuracy and attention to detail
Exceptional customer service and problem-solving skills
Excellent written and verbal communication skills
Ability to work under pressure, manage time effectively and meet deadlines
Ability to meet challenges with resourcefulness and work autonomously
Flexibility to work a rotating roster based on a 24/7 business
Experience in Lumina/Portal and self-ticketing is highly desirable
Remote/work from home/flexible working arrangements Australia-wide available
Remuneration:
Package: $77,000 including super
0.6 FTE: approx 48hrs/fortnight, minimum of 2 full weekends per month required with an additional full weekend worked per quarter.
0.8 FTE: approx 64hrs/fortnight, 3 full weekends per month required with an additional weekend day per quarter.
Additional allowances: Overtime on offer monthly.
Business opening hours: Open 24hrs year round
Examples of potential shift times: 0700-14.30, 1200-1830, 1530-2330, 1830-0300, 01:00-0930, 0300-1130
Benefits include:
Based in Flight Centre’s global HQ in South Bank, with rooftop cafe/bar and river views
Generous remuneration structure
Travel discounts, in-house financial and health services, access to internal 24/7 gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform