Operational Digital Product Owner
FCM Travel is a global travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment.
Due to growth, we have an excellent opportunity for an experienced Operational Digital Product Owner.
The Operational Digital Product Owner is a new and critical addition to the FCM business, with digitalization being a top strategic goal globally.
The successful applicant will have a deep understanding of today’s operational world and leveraging this experience will be empowered to act as the key advocate for the continuous and ongoing digitalization of FCM’s Operations teams globally.
This exciting role will be a key player and driver of bringing FCM to a more cohesive and consistent model globally.
Reporting to the FCM Global Head of Operations, the role will focus on ensuring the voice of the customer (Operations) is clearly communicated to the development teams and maximizes the value of products and tools that can continue to harmonize and standardize FCM’s Operational Model.
Objectives:
Identify the opportunities for ongoing digitalization across FCM’s operational model, focusing on key bottlenecks and inefficiencies
Prioritize and arrange user stories in the product backlog, work in agile mode with engineering teams in sprint planning and validation
Construct prioritization and arbitration processes to ensure alignment across all business, operations, and engineering teams
Oversee development stages, working with stakeholders to identify the right next steps with each iteration of digitalization
Act as primary liaison between stakeholders and teams, providing expert communication that ensure wide business buy-inInspect and evaluate progress of products delivered through digitalization
Work with stakeholders to address issues
Competencies
Fosters open communication and information sharing
Listens actively and seeks to understand
Builds effective relationships and can tailor communication to audience
Presents ideas and concepts logically
Can simplify complex technical information and make it digestible for business leaders and decision makers
Works well with development/engineering teams in agile mode and can construct User Stories/Epics
Strong FCM Operational process knowledge, including booking workflows & key customer interaction
Comfortable with FCM Corporate Technology products and systems
Strong GDS knowledge- Sabre or Amadeus minimum
Understands how to specify, read and interpret raw data reports, logs, and messages, and draw effective conclusions with root cause hypothesis
Results focused and driven by Corporate P&L results
Understands key business drivers for the area and contributes to success
Entrepreneurial mindset (identifies business opportunities for the organization)
Focused on continuous, ongoing improvement opportunities within the business
Able to embrace and lead people through change
Takes ownership for successes and failures
Identifies and understands issues, problems and opportunities
Compares data from different sources to draw conclusions
Takes actions that are consistent with available facts, constraints, and probable consequences
Demonstrates a belief in FCTG philosophies and values
Exhibits a passion for their business and company
Encourages a sense of enjoyment in the workplace
Benefits Include:
Generous remuneration structure
Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits include vision, medical, and dental
Employee Assistance Program
401K program
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
#LI-REMOTELocation – Remote, USA
Flight Centre will follow all state and federal guidelines relating to vaccine mandates in the workforce. In addition, customer-facing roles (such as account management) and those that require travel between US States or across international borders will require the employee to be fully vaccinated
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact [email protected] if you need any assistance.