About Flight Centre Business Travel
Flight Centre Business Travel is a division of Flight Centre, offering a Corporate Travel Management solution for businesses. We recognise the pressure that is placed on business people every day, particularly with growing businesses. At Flight Centre Business Travel we help to lighten the load for businesses owners and managers by taking care of their business travel needs. We in-still confidence in our clients so that they can rest assured knowing that we will actively work behind the scenes to ensure they have the best fares on flights and best rates on accommodation, using services to suit their needs.
About the Opportunity
We are currently recruiting for a Business Leader to join Flight Centre Business Travel in Perth, Western Australia. As a Business Leader your primary focus is to use your relationship building skills and our unique product and service offering, to create value and trust at every interaction, whilst always demonstrating our Culture and Values. You will be a proactive go-getter that won’t let anything get in the way of your success. Networking is second nature as you believe that in every conversation is a new opportunity.
The Business Leader is the customer, operational and technical expert, with a 20% consulting, 80% strategic business leading ratio. They lead with a customer-centric mindset, that is pivotal in incorporating the Voice of the Customer. They are instrumental in the development and retention of their people. Their customer focused mindset drives and delivers on retention, growth and profitability.
Your responsibilities will include
Creating and maintaining strong relationships with key contacts in existing accounts
Provides an outstanding & consistent customer experience by adhering to FCBT’s Operational Excellence framework
Expert in the review of the customer’s travel program
Leveraging Flight Centre’s branding and professional profile
Has the ability to assess, troubleshoot and provide solutions to a varying range of scenarios
Ability to present options that drive compelling financial and operational value to deliver growth and profitability
Drives and delivers on team business plans and KPIs
The ability to set and drive plans and goals, kept relevant and alive over a 12 month period, with quarterly revisits
To be successful in this role you will need
Experience in a leadership position
Minimum 5 years in the travel industry
Demonstrated ability to work within a multidisciplinary team
Excellent communication, listening and presentation skills
Tertiary education is highly regarded
In reward for your commitment and performance you will receive:
A retainer plus uncapped earning potential
Award winning Flight Centre employee benefits
The opportunity to play an integral role in the growth of the business
Ongoing training and development
Career opportunities within a growing business
To join a world class team, apply today!
