A rare opportunity has arisen within Corporate Traveller implementation and onboarding for an external Online Systems Trainer. This role forms a key part of our new clients’ onboarding process by training them on their online booking tools and providing a range of supporting material to aid proficiency and drive online booking adoption. You will be responsible for delivering blended learning solutions, comprising of both face-to-face and digital training, to ensure all customers have access to everything they need to stay up-to-date in this ever changing environment. You will work closely with a variety of internal and external stakeholders to ensure all training material is current and relevant inline with technological change and current learning trends.
The role will look after all aspects of the day-to-day training of Corporate Traveller clients.
This includes:
Design and deliver customer training, both online and face-to-face.
Maintain all generic client facing training material (e-learning, user guides, videos).
Establish customer needs to design and develop bespoke materials and training plans.
Encourage self-learning through innovative and engaging digital content.
Increase online booking adoption through blended learning solutions.
Build internal and external relationships to ensure training offering is always relevant and any changes and enhancements are reflected in training material.
Experience:
Knowledge of / experience in designing, developing and delivering blended learning solutions. Desirable – full on the job training will be given
Knowledge of the travel industry and booking practices – Desirable – full on the job training will be given
You must meet one of these two criteria. If you have no training experience you must be able to demonstrate an ability to deliver complex information clearly and concisely.
Strong verbal communication skills – Essential: You must be able to communicate with, and build relationships with, both internal and external stakeholders.
Strong written communication skills – Essential: You must be able to translate processes to writing in a clear and concise manner.
Design Skills – Desirable: An ability to design engaging written and visual content is desirable, but standard design templates exist for all digital training material.
Knowledge of Corporate Traveller’s suite of online booking technology (or similar) – Desirable: Exposure to customer facing online bookng platforms is desirable but full on the job training will be provided. Basic knowledge of using online booking systems is essential.
