About the Opportunity
The Global Leisure Customer Care team (previously known as Emergency Assist) assists Flight Centre’s retail clients globally 24/7, 365 days of the year.
Flexible work arrangements with work from Home and work in the office is available due to current COVID climate.
Our dynamic team are highly experienced, supportive, energetic and are looking forward to experienced travel agents joining our amazing team.
To be successful in this role:
Minimum 1 year of travel agency, airline, or relevant travel industry experience is ESSENTIAL
GDS experience (Sabre is ESSENTIAL / Amadeus also preferred )
Exceptional customer service and problem-solving skills
High degree of attention to detail
Excellent written and verbal communication skills
Abillity to work under pressure and manage time effectively
Able to work 2 weekends minimum in 4-week rotation
Flexibility to work a rotating roster based currently on shifts operating 0600 – 2230 7 Days per week.
Hours may alter depending on Business requirements moving forward.
Remuneration:
Package – $70,000 + Super (full time equivalent)
Available 0.06 FTE = approximate 48hrs per fortnight / 0.07 FTE = approximate 56hrs per fortnight / 0.8 FTE = approximate 64hrs per fortnight
Current potential Shift times 0600 – 1430 / 1430 – 2230
1 weekend per fortnight minimum requirement
Shift supplements available for additional weekend hours, public holidays and overtime
What’s in it for you?
The opportunity to play an integral role in the growth of the business
Work with Australia’s largest travel retailer
Global career opportunities in a network of brands
We embrace a hybrid workplace with work from home and office options available
Travel discounts on flights, hotels and insurance for you, your family and friends
Thrive in a diverse and inclusive environment
Discounted financial and health services, access to 24/7 gym
Parking included when working at global head office (shift time dependant)
Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia