About the Opportunity
Discova have the amazing IDS Host team in destination to provide the best customer service to our clients, our hosts address the needs and requests of our clients at the destination during their stay, providing complete and appropriate solutions for each client. Boost sales of tours and transfers at destination to contribute to the growth of the company’s income.
Meet and exceed sales targets as directed by the IDS Leader.
Daily, track and verify the arrivals, tours, and departures of the day.
Service all customer enquiries professionally and efficiently within 24 hours or according to business needs with an expectation of conversion rate as per business expectations.
Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures.
Essential qualifications and experience
Tourism or administration Technician or similar career.
Minimum 1 year of experience in similar positions.
Advanced English language proficiency (Written and conversational).
Tourist areas knowledge in the country.
Customer service orientated.
Skills and attributes
Excellent communication skills.
Sense of responsibility.
Excellent customer service skills.
Capacity for teamwork and proactivity.
Conflict resolution skills.
Results-orientated.
Management of sales closing techniques.
About UsThe Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.Get in touch now and Discova a world of possibilities!