Job title:
Flight Centre Experience Travel Consultants
Purpose:
The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centre’s market share and win customers
Primary duties and responsibilities (KRAs)
Sales Ability:
Follow the OBW sales process
Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
Strong conversion ratio through pricing, product offerings, up- selling and customer service.
Product Expertise:
In depth knowledge of your TOP 5 destinations in store
In depth knowledge of your TOP 3 customers personas in store
Continuous self-development on preferred Helio product
Experts in air and land product – whole-tailing
Participating in all product webinar and training to stay up to date with complexity of travel
Customer experience
Strong customer engagement driven through person to person ethos
Customer relationship management to promote the FCB brand
Increase following on all social media channels
Seamless Customer experience online and offline
Following and ensuring pricing strategy to gain market share
Systems and processes:
Follow OBW procedures to mitigate risk within business
Drive air and land pricing strategy
Embrace technology and automation within FCB
OBW processes of systems implemented
Hierarchy:
Area Leader and FCB General Manager
Job Requirements
Education and qualification:
Minimum requirements
Added advantage
Matric
Tertiary qualification – advantageous
Experience:
SA citizen/Relevant working visa
1 – 2 years Travel Consultant experience
Amadeus experience – advantageous
Travel experience – advantageous
Other:
Location:
Located at the store
Travelling:
Determined by business needs
Office hours:
Determined by business needs
(Retail Hours)