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About the position on offer:
Reporting to the Chief Experience Officer for the Global Leisure division of Flight Centre Travel Group this Head of Product will be responsible for leading our product and product support operations area for Travel Associates, Travel Partners (and other international Independent Contract related brands), two of the fastest growing and exciting brands within Flight Centre Travel.
We are seeking a proven product management executive who can demonstrate past success (preference in leisure travel solutions) to join our team to lead ongoing business improvement and projects for future capabilities and development. The successful candidate will work closely with local and oversees business leaders to define the product strategy and lead the area in building and delivering high quality, transformative products and systems contributing to profitable growth.
You will ideally have proven experience working thorough the software development lifecycle using appropriate agile methodologies and product management practices. We want someone with a passion for building reliable, scalable solutions with a focus on value to the customer. You will have leadership and development experience. You will have the opportunity to influence the culture, facilitate solution delivery, work with your team on strategy and execution, build world-class software products and coordinate with other product teams across the wider Global Product Management & Engineering teams within Leisure.
The role will be based in our CBD George ST Sydney office, and we offer flexible working arrangements given the role interacts with some overseas product teams.
Key Responsibilities & Accountabilities:
Responsible for owning the Product budget ensuring the investments made by our business achieve tangible returns via OKR’s
Working in with the Chief Product Officer for Flight Centre Brand to ensure representation of Travel Associates and Independent Contractor brands are represented
Drive maximum possible group benefits within the constraints set on for your product area by supplier contracts and specific regional and country needs
Discuss with product team and program management. Once agreed, document desired stakeholder business outcomes (goals, themes, etc.) and produce the epics and stories (or other appropriate artifacts) needed for agile development
Lead prioritisation by your product team as they:
Reporting on detailed product KPIs
Track sprints from a schedule perspective
Supporting investment/disinvestment cases
Maintain/prioritise the product backlog from a schedule perspective
Ongoing schedule status reporting covering relevant product components
Work with others in the product team to dynamically iterate and prioritise sprint contents
Lead both the Product Management team in your area and provide direction to Engineering
Explore opportunities to introduce new products or capabilities that drive sustainable growth
Provide people leadership and management to support your team’s growth and value to the company
Lead recruitment processes for your team in hiring and onboarding to ensure the best candidates possible
Own the quality of what we build, through testing, test automation and observability to ensure operational reliability and performance
Essential Skills
Significant successes with product management, especially in Travel
Strong project management process knowledge and intense customer focus
Ability to drive through change and industry disruption through the business
Ability to manage stakeholder expectations through effective communication
Familiarity with technology and operations used to build and support the applications
Ability to communicate and articulate ideas to both technical and non-technical audiences
Experience with Agile Development and Product Development Life Cycle (PDLC) management
You have at least 7 years’ experience working in the IT industry delivering reliable, quality, and performant solutions for the business
An understanding and experience in the use of OKR’s as part of the wider Global Leisure product ecosystem (mandatory)
Able to understand both risks and opportunities from technology disruption and help process experts minimise internal disruption
Desired Skills
Strong understanding of the travel or retail industry
Understanding of project delivery frameworks (Prince2, Agile)
Experience using JIRA/Azure DevOps for user stories, sprint planning and roadmaps
Strong understanding of IT Service Management (ITSM) and the ITIL best practices framework
Experience with travel agency, online travel distribution, and other internet-scale environments
Lead ITIL and ITSM process development including extensive experience with Incident, Problem, Change
Benefits on offer!
Paid Parental Leave
Salary on offer: Up to $190k Plus Super (dependent on relevant experience)
Access to ongoing training- Individualised Learning & Development pathway options
Exclusive retail discounts – accessible via our employee-only portal with 350+ of Australia’s leading retailers
Travel discounts including family and friends, health and wellness discounts, financial planning advise and more
Brightness of future – career opportunities in a network of brands and businesses across the global - we promote from within
Corporate Health Discounts – access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.
Monthly awards nights, social team building events, and opportunity to attend global conference (Las-Vegas 2022 )
Sustainability – The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment, visit our CSR Page.
Proud Corporate Social Responsibility platform
Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals. Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way
Sound like a good fit for you? Apply now.