Cosmos Hotel Management Co, Ltd, operator of the apartment hotel brand MIMARU, expanded its renowned Luggage Delivery by MIMARU service to cover the Tokyo-Osaka/Kyoto route.
The route expansion took effect last 1st September.
Now over a year in operation, the service enables guests to drop off luggage in the morning and receive it at their destination the same evening.
Originally offered between airports and MIMARU locations in Tokyo and Osaka/Kyoto, the service achieved a customer satisfaction rate of 96.1 percent and a delay rate below 0.1 percent from May 2024 to March 2025.
This was thanks to meticulous Japanese standards of reliability: No damage, no lost luggage, and without delay.
With this new intercity expansion, overseas families traveling the popular "Golden Route" can enjoy smooth, hands-free journeys while reducing congestion on tourist transport.
Nearly 90 percent of MIMARU's guests are families with children, and the company has developed services to ease the challenges of multi-city travel.
How the service works
- Reserve online by 11:00 p.m. the day before;
- Drop off luggage at MIMARU front desks or designated airports in the morning;
- Receive items at the destination the same evening;
- Track delivery via email updates with photo confirmation.
Looking ahead, MIMARU will continue expanding intercity delivery routes and enhancing services that make travel in Japan more comfortable for families.
