BLS International has introduced an AI-powered VoiceBot to assist visa applicants for the Spain–Ireland mission, providing round-the-clock support. The service, which follows a successful deployment in Canada, aims to reduce wait times and eliminate reliance on traditional queue systems by offering real-time, human-like interactions in over 15 languages.
The VoiceBot addresses a wide range of visa-related queries, from basic FAQs to detailed guidance on documentation and consular services. It supports languages including Spanish, Arabic, Portuguese, French, Chinese, and Russian, facilitating seamless communication with customers across Europe, the US, Canada, South America, the Middle East, Southeast Asia, China, the RCIS region, and India.
Shikhar Aggarwal, Joint Managing Director at BLS International, stated, “We are pleased to announce the launch of our AI-powered VoiceBot service, designed to enhance customer experience whilst establishing new standards for operational excellence.” The VoiceBot is built on the Azure ML Python SDK v2 platform and integrates with existing systems through multiple API connections, leveraging real-time sentiment analysis and emotional intelligence.
Nitin Mishra, Vice President of Global Contact Centres at BLS International, commented on the launch, highlighting the company's technical readiness and the scalable, secure solution that can handle high volumes whilst maintaining service quality.
This initiative is part of BLS International's broader digital transformation strategy, which includes plans to introduce ChatBots and Email Bots globally. The strategy focuses on creating an integrated ecosystem of AI-driven tools to enhance service quality, operational efficiency, and customer satisfaction
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