Job Description

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen. 
Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM’s negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.
About the Opportunity
The Account Management Assistant Team Leader (ATL) role is to support the Account Management Team Leader (TL), Asia to lead and drive the AM team ensuring customer profitability, retention of accounts and grow the number of services provided to the customer. This is undertaken in alignment with strategic objectives and by utilising the FCM’s standard procedures, “One Best Way Customer Experience AM Process” (OBW).
The ATL will also be responsible for managing their own portfolio of large/MNC customers. These clients will be provided with an integrated travel management program in accordance with an agreed service level agreement. The strategic intent of these programs will be to deliver savings through spend leverage, tightened program control and optimum operational services.
Key Accountabilities

Drive, coach and lead team
Drive client compliance and growth
Drive a common service delivery to the client in accordance with agreed Service Level Agreement
Responsible for the client implementation plan
Develop and execute a travel cost management business plan detailing objectives, strategies and measurable targets
Provide formal reviews (QBRs) of the client’s travel program
Build and maintain multi-level client relationships
Teamwork
Value-add analysis and advice to clients
Qualifications and Experience

Minimum of 5 years’ experience in a client relationship management in travel industry.
Proficient user of Microsoft products, particularly Excel and PowerPoint. Ability to use GDS is desirable.
Excellent Project management skills.
Excellent communication and articulation skill 

Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for.