Job Description

 
Afterhours Air Support Consultant
 
About the opportunity: 
We are looking for a Sabre savvy Afterhours Air Support consultant to provide air support to all brands across the Americas outside of regular business hours.
Who you are: 
Able to adapt and implement new information and changes of airlines, and business needs
Handle objections directly and positively
Demonstrate excellent open and honest communication with team members, customers, and colleagues via all forms of communication.
Always provide exceptional service to our customers
Able to work quickly to solve problems and think outside the box for cost effective solutions that benefit the business and the consultant
Lead by example in behavior, attitude, and philosophies
Keep up to date with new information and changes within the business and airline industry
Sabre skillset essential
Solid understanding of fare rules and the ability to decipher the rules into what makes sense
Responsibilities:
Answer phone calls, email queries, process Sabre queues, refund enquires and eGlobal enquires and ticketing as per SLA requirements.
Send out important waiver information via Workplace and Internal communications such as emails, meetings, and shared database postings.
Communicate with the Ticketing Teams to help resolve issues and minimize losses
Assist Consultants with Reissue and Exchange Quotes
Use waivers and favors to minimize front line and Ticket Centre losses
Store and validate Nett Fares where required
Communicate Urgent Ticket Issuance requests to Ticketing
Issue urgent tickets if time constraints call for it
Cover any shifts including holidays & changes in hours as required by the business
Weekends and holidays are required.
This is a work from home position due to the late hours and safety.
other duties as may be assigned from time to time.
Experience & Qualifications:
Fares and GDS experience – Essential
Min 1 year FCTG knowledge – Preferred
Positive Attitude – Essential
Customer Service Oriented – Essential
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Location – Remote, Canada
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca