Job Description

 
About the Opportunity 
We are currently recruiting for a Business Leader in Flight Centre Business Travel. As a Business Leader your primary focus is to use your relationship building skills and our unique product and service offering, to create value and trust at every interaction, whilst always demonstrating our Culture and Values. 
You will be a proactive go-getter that won’t let anything get in the way of your success. Networking is second nature as you believe that in every conversation is a new opportunity. 
The Business Leader is the customer, operational and technical expert. They lead with a customer-centric mindset, that is pivotal in incorporating the Voice of the Customer. They are instrumental in the development and retention of their people. Their customer focused mindset drives and delivers on retention, growth and profitability. 
 
Your responsibilities will include 
Creating and maintaining strong relationships with key contacts in existing accounts 
Provides an outstanding & consistent customer experience by adhering to FCBT’s Operational Excellence framework 
Expert in the review of the customer’s travel program 
Leveraging Flight Centre’s branding and professional profile 
Has the ability to assess, troubleshoot and provide solutions to a varying range of scenarios 
Ability to present options that drive compelling financial and operational value to deliver growth and profitability 
Drives and delivers on team business plans and KPIs 
The ability to set and drive plans and goals, kept relevant and alive over a 12 month period, with quarterly revisits 
To be successful in this role you will need 
Experience in a leadership position 
Minimum 3 years in the travel industry 
Demonstrated ability to work within a multidisciplinary team 
Excellent communication, listening and presentation skills 
GDS experience, Sabre is highly regarded 
Tertiary education is highly regarded 
WHAT’S IN IT FOR YOU?  
So, if you’re passionate about customer service, have great attention to detail and are excited about the responsibility of building and growing a repeat corporate portfolio  
Benefits:  
Monday to Friday business working hours – have the weekend off 
OTE $110K 
Small team environment with hands on training and development   
Strong collaborative working environment – all ideas are valued and considered  
Travel discounts including family and friends, health and wellness discounts, financial planning advice etc  
Boost your career in a well-recognized brand & exciting industry  
Brightness of future – career opportunities in a network of brands and businesses across the global – we promote from within 
Monthly awards nights, social team building events, and opportunity to attend global conference  
Leadership Programmes & further education  
Giving Bank & Volunteer Leave   
Employee share scheme  
Opportunities to get out from behind the desk – customer events, meetings  
We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability  
  
  
WHO ARE FCBT?  
Flight Centre Business Travel (FCBT) is the specialist corporate travel solution of the Flight Centre Brand. Created in 2012 to meet the corporate needs of small to medium enterprises (SME’s), who value a people-led, hyper-personal TMC offering.   
At FCBT, it’s more than just booking our customers travel, its being their expert, an extension of their team and adding value to their total travel program. From research, booking, trip management, traveller experience, post-trip finance& reporting to ‘big picture’ strategic input.  
Aligning with the FCTG DNA, we don the Red and White with pride, ensure a personal touch, are savvy but not clinical, offer unique access to a corporate product range and make life easier & more productive for our corporate clients.