This is a key role responsible for the management, enhancement, and delivery of FCTG Leisure’s Core Systems and Internal Applications across the UK. This is both the delivery and deployment of global systems and enhancements such as CustomerOne, Helio and Trips and the management of local systems such as GDS.
This person will manage a team of system experts with responsibility across various elements of the leisure workflow, consultant support and testing. In addition, they will work with stakeholders across various teams and departments – globally and locally – to ensure there is alignment around projects, business initiatives and deliverables. They will play a key role in helping to drive the Leisure Strategy and goals and ensuring we have the systems and processes in place to fulfil business needs whilst maximising consultant productivity. They will also work closely with global teams – in particular with the Global OBW and Leisure PM&E teams – to ensure we can deploy global systems and workflows whilst making sure local needs/requirements are met.
Accountabilities
Manage & Develop UK Leisure System SMEs
Represent Leisure Systems across the business
Represent Leisure systems with global teams
Competencies:
Needs to be proactive and solution based.
Able to quickly adapt to changing priorities and business needs
Forward thinking, anticipate problem areas and take steps to improve.
Demonstrates excellent open and honest communication with team members and Stakeholders. Must be able to adapt to and help others to embrace change.
Proven leader able to demonstrate ability to run a high performing team.
Able to use strategic planning methods to ensure our systems and workflows meet customer & consultant needs.
Able to manage and inspire a team of experts.
Able to juggle several responsibilities competently. To manage your time effectively, in order to maximise efficiency and productivity.
Able to manage multiple work streams and stakeholder requirements.
Requirements:
3 Years plus in FCTG
2 years plus experience in a Flight Centre Systems/Specialist Technology Role
Former people management experience
Degree Qualified
What we offer:
Rewards platform, cash health plan, travel discounts, in-house financial
Employee share plan
Consistently recognised externally as a ’Great Place to Work’
Fun, social, egalitarian culture with focus on ownership and responsibility
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Hybrid working model
Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
This is a fantastic opportunity for the right candidate.