Job Description

About Corporate TravellerCorporate Traveller (CT) is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG’s most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. 
About the Opportunity
Working in the Corporate Traveller Customer Success Team, your purpose is to drive customer retention and advocacy across the largest subsection of CT customers.
As a Customer Success Team Representative (CSTR) you will work closely with our Travel Managers and Customer Success Consultants to deliver value to customers by managing their inbound requests for Customer Success tasks including, but not limited to reporting, supplier negotiations, technical and non-technical program optimisation and identifying opportunities for growth through business reviews. The CSTR will deliver a schedule of outbound customer activities as determined by agreed customer segmentation.
Productivity gains will be maximised by using best in market sales technology and automated solutions to optimise performance for both Corporate Traveller and the customer.
The CSTRs superior customer service and support will drive an increase in customer advocacy by creating referrals for Corporate Traveller and has a direct impact on increasing our customer satisfaction (CSAT and NPS) scores.
What You Will Be Doing:
Managing inbound customer requests and completing their requests in a timely manner
Liaising with Travel Managers and the Customer Success Consultancy Team 
Optimisation of key technology products including the Online Booking Tool, to ensure maximum customer engagement
Identify opportunities for organic growth and additional products and services which may benefit the customer
Build relationships with key internal and external stakeholders to maximise retention
Use Salesforce CRM to capture all activity
What You Will Need:
Travel industry experience preferred but not essential  
Minimum 1 years’ experience in a customer service based role
Experience in managing a large variety and volume of customers and requests
Superior organisational and time management skills
Demonstrated ability to build trust and rapport quickly 
Salesforce and M365 Product Suite experience desirable 
About the benefits:
Travel discounts, health and wellness discounts
Flexible and blended working arrangements
Leadership Programmes & further education
Giving Bank & Volunteer Leave 
Employee share scheme
Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia
To join a world class team, apply today.