Global Digital Project Manager
The Digital Project Manager (PM) is responsible for ensuring the strategic objectives of FCTG are achieved through delivering projects in accordance with the agreed scope (on time, within budget and scope).The incumbent is recognised as an expert in the field of digital project management, including business case development.
The Project Manager reports directly to the Head of Digital, Corporate who reports to the Global CMO, Corporate. The position requires regular liaison with project team members, executives, and key stakeholders within FCTG and potentially additional third parties.
Core Projects:
Verticurl onboarding (global outsource for Eloqua, Drupal & Integration work)
Customer Journey Mapping project
Execution of Customer Journey mapping project
Live Chat onboarding
Data Fox trial onboarding
Infinity Streams trial onboarding
Attribution reporting onboarding
Responsibilities
Develop and maintain a Business Case for each assigned project:
Business Case meets Corporate Marketing governance standards and is aligned to achieve agreed outcomes.
Business Case is agreed by relevant stakeholders, which may include the Steerco, Digital Marketing, Business Leader, and other relevant stakeholders, with reviews at each stage of the project lifecycle to confirm its continued viability
Develop and maintain a Project Management Plan using agreed format:
Project Management Plan approved by the Steerco, Digital Marketing, Business Leader, and other relevant stakeholders as required, then distributed to designated project stakeholders. The Project Management Plan to include:
Objectives
Scope, Time, Cost, Resource and Quality baselines
Risks, Constraints, Assumptions and Dependencies
Project Management Plan to be developed in sufficient detail to also demonstrate how the project will be managed through its lifecycle. The level of detail will be agreed on a case by case basis in discussion with the Business Leader based on project size and level of complexity
Examples of plans that inform the overarching Project Plan include:
Scope Management Plan
Requirements Management Plan
Schedule Management Plan
Cost Management Plan
Quality Management Plan
Stakeholder Plan
Change Management Plan
Risk Management Plan
Stakeholder Management Plan
Procurement/Vendor Management Plan
Qualifications
A degree in business, information technology, marketing OR
Recognised Qualification in Project Management, e.g. Project Management Professional (PMP) or Prince 2
Proven experience/ knowledge in a project management capacity and digital marketing
Knowledge of the travel industry highly desirable
Demonstrated ability in utilising program/project governance frameworks
Previous experience in Business Transformation or IT implementation projects highly desirable
Demonstrated knowledge of project management methodologies, concepts and principles – able to be adapted to FCTG’s environment and culture
Demonstrated understanding of how MarTech solutions can be utilised to effectively support business requirements and facilitate business outcomes
Demonstrated knowledge of Business Case development, including benefits identification, analysis and subsequent monitoring
Demonstrated knowledge of Benefits Realisation Plan development and handover to BAU
Demonstrated ability in analysing and reporting project performance and status, e.g. quality, time, and budget, risk, forecasting, etc.
Personal Profile – Key Compentencies
Emotional intelligence
Strong customer focus and positive attitude
Passionate and committed – able to inspire others and bring out the best in teams and individuals
Resilient and able to focus on highest priorities even when under pressure
Top quality project planning and risk management skills
Able to solve complex problems
Solution driven
Strong attention to detail and follow through
Able to work effectively with strict deadlines
Effective communication, Interpersonal, relationship management, influencing and negotiation skills
Ability to communicate effectively at senior levels
Ability to work effectively with vendors, third party suppliers, plus internal and external consultants
Planning and Organizing – Establish goals and priorities; allocating appropriate time and resources to activities to enable the achievement of these goals
Leadership – Ability to create a vision, shared goals and drivers. Motivate and develop key stakeholders & team members.
Persuasion – Gain acceptance of advice and recommendations on significant issues, policies, processes and procedures from business units through effective communication and interpersonal skills
Judgement – Reach sound conclusions based on appropriate information and assumptions. Generate viable options and alternatives. Have willingness to make a decision, commitment, judgement or to take action
Business Awareness -Understand how each business unit contributes to FCTG’s goals and strategic direction and be aware of the core value drivers within each business. With each iteration of the program, have a solid knowledge of business processes in order to support program outcomes matching business outcomes
Innovation – Recognize opportunities as they arise and introduce new and better ways of accomplishing objectives. Promote continuous improvement and best practice in all components of the work
Communication
Ability to analyse and communicate Business Intelligence program information.
Ability to think independently, with well-developed written and consultation skills
Ability to communicate across different levels within the FCTG organization and aligned to different stakeholder needs/ drivers
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Location – Boston, MA
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Flight Centre will follow all state and federal guidelines relating to vaccine mandates in the workforce. In addition, customer-facing roles (such as account management) and those that require travel between US States or across international borders will require the employee to be fully vaccinated
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact [email protected] if you need any assistance.