Job Title: Finance Support Specialist
Global Land Supply (GLS) is the Land division of Flight Centre Travel Group (FCTG), which comprises brands such as Global Touring (Topdeck and Backroads), DMC Ground Operations and Hotels, as well as internal procurement and distribution businesses – The Travel Junctions.
We have a Global Shared Services area for Transactional Finance functions – Accounts Receivable, Accounts Payable, Finance Booking Support, Robotics and Automation team, with teams of 30+ people based in Brisbane and Sydney, supported by offshoring team based in India.
Finance Booking Support area is the centralized point for SMEs with booking handling from Helio to Atlas, master data management. As a centralized Finance Booking Support team, we provide assistance regarding the resolution of any finance issues that may arise for our stakeholders and businesses we support.
Job Purpose
The Finance Booking Support Specialist primarily responsible for smooth booking integration from Helio to Atlas and query management from internal and external stakeholders. This involves but is not limited to on time response to supplier/customer queries, master data creation/amendment/termination, profit (margin) and other associated queries. The Specialist will also focus on process improvements and efficiency initiatives.
The Finance Booking Support Specialist is a good problem solver, thrives on challenge and consistently delivers a high level of customer service, contributing to FCTG’s overall profitability.
Accountabilities
Booking Integration Management
Timely and accurate issue resolution for Holding Table
Clear communication with Helio System Admin, Helio Support, and respective business (including retail agents and wider GLS team)
Delighted Customer base
Clear, complete & timely delivery of information
Query and Stakeholder Management
Timely and accurate query resolution
Clear communication with Selling partners, suppliers and customers
Delighted Customer base
Clear, complete & timely delivery of information
Master Data Management
Create/Amend/Terminate client and vendor accounts in ABBYY, Basware & D365
Timely and accurate data management
Business Management
Tracking & reporting (including BI, JIRA, etc.)
Knowledge of your customers
Ad hoc projects
System upgrade & project testing
Day to day operations
Tier 2 Support
Tier 2 support to Outsourcing team
Assist to train them if needed
Key Competencies
Team Player
Support team members to achieve common business goals
Practice information sharing
Customer Focus
Committed to providing outstanding service to internal business and external suppliers
Focus on customer needs
Excellent Communicator
Communicate openly and professionally
Listen actively
Utilize multiple communication avenues effectively
Practices information sharing
Partnering and Building Relationships
Professional and friendly in dealing with internal business and external suppliers
Builds and sustains productive relationships
Builds trust in relationships internally and externally
Problem solving and embracing change
Identifies and understands issues, problems and opportunities
Compares data from different sources to draw conclusions and make recommendations
Proactive approach to problem solving and process improvement
Accepts constructive feedback
Adapts to and embraces change
Character
Honesty
Integrity
High Self Esteem
Self-motivated
Leads by Example
Team Player
Positive attitude
High attention to detail
Business Acumen
Solution focused
Knowledge of company and product
Live FCL Philosophies
Professionalism
Strategic Thinker
Organizational and time management skills
Adhere to minimum finance and communication standards
Skills and Capabilities
Systems Knowledge
Excellent back-office system(s) knowledge
Reservation – Travelbox and Reservation Manager
ERP – Microsoft D365
BPM – PRIME
Microsoft office – Excel, Words, PowerPoints & etc.
Customer Service
Highly developed Customer Service skills to ensure mutually beneficial relationships with suppliers, partners and customers
Deliver outstanding customer experience
Problem solving
High attention to detail and ability to achieve resolution
Resolve not re-solve
Proactive approach to challenges and opportunities
Ability to think ‘outside the box’
Financial Skills
Ability to interpret financial statements, invoices and statement
Fluency in financial concepts
Qualifications and Experience
Diploma in Accounting/Finance/Commerce – Desirable
Travel Industry knowledge – Desirable
Benefits Include:
Generous remuneration structure
Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401K program
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact [email protected] if you need any assistance.
