Job Description

Intelligent Data Platform – Support Analyst – Remote, US
Role Details:Flight Centre is looking for a smart and data driven individual to be responsible for supporting our Intelligent Data Platform. Excellent communication and troubleshooting skills are a core skill requirement as the individual will be responsible to taking on our first level support. This will require a high level of articulate communication with people at all levels in the company. Specific duties will require the applicant to have a background investigating issues within our BI Reporting platform and administrative tasks such as configurations and reference data maintenance. The qualified candidate must have a minimum of 2+ years of relevant experience. 
Responsibilities:
Communicate and collaborate both verbally and in writing with customers and staff in all areas and at all levels of the company.
Monitor support queues and action within the SLA
Provide training to company personnel on how to use the platform and best practices
Attention to detail and easily being able to spot things and correct or liaise with the appropriate person to fix
Configurations of company and reference data within our platform
Work on assigned special projects commensurate with their abilities, experience, and skill level
Skills Required:
Motivated and focused to achieve individual, team and company goals and SLAs
Thrives in a fast-paced start-up environment, handle a diverse workload, and meet aggressive deadlines.
Proven abilities to take initiative
Strong research and investigation background including analytical problem solving
Proficiency with using Microsoft Excel
Experience with BI tools such as PowerBI, GoodData, Tableau or something similar
Ability to work well cross functionally, especially with technical teams
Experience with databases and SQL is a plus
Experience in the travel industry is a plus
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching/401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Although this position is fully remote, you will be expected to attend meetings, trainings, and events at an FCTG location once our return to the office plan is announced. 
#LI-REMOTELocation – Remote, USA 
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
 ** Please advise your leader prior to applying **
Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.