As an Inside Account Manager, you are responsible for delivering standard Account Management services to a variety of different customers who do not have a dedicated account manager. Working as part of a specialist account support team, you will be engaging in direct corporate customer relations, issue resolution, client analytics and providing insights in a fast-moving business environment. You will also be responsible for supporting the Account Management team and generating income by driving adoption of FCM products & solutions to the existing customer base.
Key Responsibilities:
Drive client growth and retention by always delivering amazing service
Resolve all client issues as and when raised to ensure the client has a positive experience of FCM
Ensure client directly procures all products and services from FCM: air, hotel, car, rail, ground transport, insurance, and VIP Services
Ensure client is exposed to secondary products and services eg; hotel program, meetings and events, visa assistance and online booking tools
Present travel spends review pack annually with measurable analysis and recommendations
Investigate potential supplier deals which mutually benefit the client and FCM eg; airline route deals, car hire agreements
Actively manage the client contract including preparing the new contract for sign / re-sign
Develop relationships with key decision makers to improve opportunities for retention and account development
Implementation of new customers as well as re-implementation of existing customers where required.
Qualifications/Experience:
Degree educated but not essential
5 years minimum corporate travel experience
Demonstrated ability to satisfy corporate traveller needs in a timely and accurate fashion
Demonstrated strong time management skills and attention to detail
Highly tuned interpersonal skills
Prioritisation and time management skills
What’s in it for you? • Generous remuneration structure • Rewards platform, travel discounts, in-house financial • Employee share plan • Consistently recognised externally as a ’Great Place to Work’ • Fun, social, egalitarian culture with focus on ownership and responsibility • Global career opportunities in a network of brands and businesses • Ongoing training and professional development • Hybrid working model • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
This is a fantastic opportunity for the right candidate.
