Job Scope
• Handle all phone calls and re-direct them to desired extension accordingly
• Ensure smooth operation of the reception desk, handle monthly rostering and maintain standards as per SOPs
• Attend to members’ enquiries and provide accurate information in an efficient manner
• Address members’ feedback or complaints and passing it on to the Member Relations Manager
• Assist with members’ dining reservations and/or event bookings
• Responsible for administrative tasks such as maintenance and updating of members’ database, processing of absent membership & reinstatement applications
• Coordinate monthly New Members’ cocktail reception
• Conduct training for team members’
• Provide administrative support to Member Relations Manager
• To perform any other task as assigned
Requirements
• Good communication and interpersonal skills, willingness to learn and the drive to excel.
• Excellent command of English
• Customer orientated with a meticulous and orderly approach to work. Experience in interacting with expatriates would be an added advantage.
• Candidate must possess at least 2 years’ relevant work experience, preferably in the Hospitality industry.
• With a minimum GCE ‘O’ Level qualifications and proficient in MS Word, Excel, Power Point and Outlook.
• Able to work on shifts and weekends.
• Preferably able to start work immediately.
* Club’s shuttle bus pick-up point at 6th Ave MRT (downtown line)