Job Purpose:
Work with Product Development in the delivery and maintenance of product for Global Procurement Network. Ensure that content is entered in the Distribution Reservations systems in an accurate and timely manner. Maintain and develop strong long-term relationships with our supplier partners to increase speed to market and maximize availability whilst ensuring parity, thus maximizing the turnover and profits of FCTG Global Wholesale brands, internal and external.
Accountabilities
Accountabilities
Weighting %
Objectives
Performance Measures
Assist proactively with the loading process of accommodation, car rental and other product rates for all GPN distribution systems.
35%
Accurate and timely database management
Follow OBW policy and documentation
KPIs on annual year round timelines and accuracy rates.
Special & Update targets exceeded
Assist in proactively managing / maintaining product contracts in accordance with business needs. Actively assist in product procurement following OBW (one best way) procedures.
20%
Competitive product that meets the needs of all markets
Maximise Margin / Overrides
Maximise availability of product
Delighted global partners
Achievement of Revenue Targets by market
Delivery of business goals by market
Reduction in number of request bookings
Review and preparation of product contracts in accordance with business needs, whilst working to strict product load timelines following OBW procedures.
20%
High level of accuracy in all contracts when loading
Competitiveness in speed to market for specials
Delighted global partners
Load & Release KPI timelines achieved
Reducing cost of error
20%
Minimise Global Procurement Network write offs via load
Engage and identify training needs within the Distribution systems.
Ongoing reduction of write offs
Ensure our preferred product range is strongly supported, communicated and promoted at every opportunity.
5%
Growth of sale of preferred product to strengthen relationships / sales and maximise income / deals for FCTG and Customers
Achievement of FCTG Targets
Person Profile
Key Competencies
Key Competencies
Customer focus
Provide outstanding service to internal business and external suppliers
Focus on customer needs and emerging trends
Commercial acumen
Focus on results
Understands key business drivers and contributes to success and consistence of these drivers
Company/product knowledge
Entrepreneurial mindset (identifies business opportunities for the organisation)
Professional dealings with our preferred suppliers at all times
Execute effectively whilst working to timelines following best practice procedures
Excellent communicator
Foster open communication as part of a team
Listen actively
Practices information sharing
Presents ideas & concepts logically and clearly
Partnering and building relationships
Professional and friendly in dealing with internal business partners and external suppliers
Builds and sustains productive relationships
Establishes rapport with partners
Builds trust in relationships
Upholds company philosophies and culture
Takes ownership for successes and failures
Demonstrates a belief in FCL philosophies and values
Exhibits a passion for their business and company
Encourages a sense of enjoyment in the workplace
Makes effective decisions
Identifies and understands issues, problems and opportunities
Compares data from different sources to draw conclusions
Takes actions that are consistent with available facts, constraints, and probable consequences
Accepts constructive feedback in an open fashion
Makes difficult decisions when required
Qualification
Essential/Desirable
Matric
4 years customer service / administration experience
1 year contracting experience – travel industry related
Travel and Tourism Qualification – Desirable