Job Summary
Provides support to the organization with training programs: employee, manager, and openings. Must have patience, consistency in quality of work under pressure, great customer service attitude, and a sense of urgency. Must be able to handle sensitive and confidential information.
Is responsible for teaching and coaching Brand standards to restaurant-level and multi-unit staff, to uphold brand integrity in a multi-unit environment. Must be aware of budgets and financial performance, and also suggest training solutions that can make a positive impact.
Experience and Qualifications
• Tertiary graduate or equivalent
• Operations and Human Resource Management experience a plus
• Experience in Strategic planning in training module system
• Knowledge in Managing Learning / Training portal will be advantage
• Minimum 2 years’ experience as Training Manager in F&B / retail industry
• Well organised
Main Duties and Responsibilities
• Obsess about staff knowledge and excitement about sharing new and existing knowledge systematically with staff
• Identify & label skills gap at all levels of operations by conducting interviews and tests
• Short revisions and preparation of concise learning material, where needed
• Lead and define with Director of Operations how to best transfer knowledge in practice, regularly
• Create and implement tools to asses knowledge and transfer success
• Create and implement tools to assess Identify staff potential and place them into specific development paths
• Identity, train and appoint at least one training point of reference per store to administer material frequently
• Preparation of modules supporting development path from various starting points
• Assess Knowledge retention
• Core KPIs
• Brand Experience Ratings / Internal and External
• Sales Metrics Improvement