Job Description

 
As a UX/UI Designer at Flight Centre, you’ll contribute to the design of customer-friendly, engaging, and functional digital experiences that seamlessly bridge the gap between our online and physical retail entities. In line with industry best practice and standards, you’ll create features and products that holistically balance the needs of our customers and the business.
At Flight Centre our people are our greatest asset.  We’re a bunch of passionate people who specialise in their fields.  We’re avid explores, aviation buffs, tech mavericks, and social butterflies.  At the heart of everything we do is a desire to have fun.  We strive to create collaborative working environments, where inclusion and diversity is celebrated.
If you foster open communication, practice information sharing and can champion Experience Design with organisational stakeholders, we’d love to hear from you.
 
Day to day, you’ll  be:  
 
Contributing to the definition and development of detailed customer experience designs
Conducting user research activities
Leading A/B testing, surveys, and metrics analysis.
Contributing to the creation of UX deliverables
Planning and conducting usability studies of existing and proposed designs, and documenting recommendations for improvement
Contributing to the design of products that embody core user experience
 
You’ll be perfect in this role if you can showcase:
 
3+ Years’ experience as a UX/UI or Product Designer
A strong knowledge of user-centred design and design thinking methodologies and techniques
A foundational UI design background
Experience using and contributing to a design system such as Google Material or similar
Experience in planing and conducting UX research
Examples of design decisions and concepts with data and user testing
Design ideas using storyboards, process flows, prototypes, and UI designs
Examples of work to get buy-in on project initiatives with internal stakeholders
An ability to work independently as well as in cross-functional teams
Experience with mobile-first responsive design
Experience working with wireframing/prototyping tools.
 
Psssst, you’ll earn brownie points if you have:
 
An eCommerce and retail background
Experience working with enterprise CRM and customer engagement platforms
  
What’s in it for you? 
 
Flexible hybrid work environment  
Travel discounts and deals bookable through our internal team of travel agents, Travelwise  
Discounted financial and health services through our Moneywise and Healthwise businesses 
Access to our 24/7 gym located at Global HQ 
Global career opportunities in a network of brands and businesses 
Ongoing training and professional development 
Monthly awards nights, social team building events, and opportunity to attend global conference (Bali 2023)
 
We do things a little differently…  
 We do things a little differently around here. We do things the Flight Centre Travel Group (FCTG) way. 
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.   Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. 
If you think you have FCTG DNA, reach out today.