The COVID-19 pandemic has created fundamental shifts in consumer behaviour especially related to travel and hospitality. Higher hygiene standards, minimal contact service, and enhanced credibility top the list of consumer requirements while planning travel after the lockdown.
The hotel chain is taking several measures and initiatives to minimise the impact as well as innovate to meet the new standards of good quality travel and hospitality experience and operate around circumstances that we now call the ‘new normal’.
These include customer, asset partners and employee-centric initiatives to identify challenges and operate in the post-lockdown hospitality sector. In the first phase, it plans to implement these measures in 1000 hotels within the next 10 days and as the lockdown relaxes, aims to implement the measures in all 18,000 hotels in the country.
The devised measures to manage and deliver on customer expectations includes ‘Sanitised Stays’ with minimal touch. Commenting on OYO’s preparedness for the post-lockdown world, Rohit Kapoor, CEO of OYO in India and South Asia said: “Customer behaviour is seeing changes across the hospitality industry with hygiene, safety standards and minimal-touch SOPs soon to become the norm. As a responsible hospitality chain, we are working towards welcoming guests, post-lockdown and maintaining health, hygiene and well-being as our topmost priorities for all our stakeholders including our guests, partners and OYOpreneurs.”
The company has also set-up a COVID-19 War Room to monitor and take immediate action on cases that require faster resolution and implementation during the crisis. OYO’s platform has also enabled Corona Concierge to offer assistance to guests, hotel partners, and employees across the globe on all COVID-19 related issues and queries.