Banqueting & Conference Service Manager SCOPE:  Overseeing the Banqueting including inhouse & outside catering, Conference Services and set up team for the hotel (Royal Cliff Hotels Group and PEACH) Responsibilities

1. Liaise closely with F & B Director and Director of Events to ensure clients expectations are being met at the highest level at all times.
2. Responsible for setting up, dismantling of each functions and making sure that staffing level is sufficient.
3. Allocate staff and casual staff must be fully trained how to use each equipment, tools, training how to be attentive and courteous to the Event Organizers, contractors and clients of the hotel.
4. Overseeing the smooth running of F & B operations of the functions and must be ready to solve problem professionally with the Events Team.
5. Train staff to handle work well and become efficient in their own tasks.
6. Send team to work in restaurants of the hotel when there are no events
7. Study possibility and opportunity to up sell in order to increase the revenue for hotel, and report to Director of Events – monthly basis.
8. Practice and ensure all staff on hygiene, cleanliness, politeness, avoid wastage, care for breakages.
9. Comply with ISO 9001/ISO14001/MSMS22300
10. Plan and set up with clean, unspotted, use only good condition chair covers, table cloths and linen.
11. Ensure that all the bills must be issued and signed by authorized person right after each event without mistakes and must be sent to the Cashier before the end of each day.
12. Has full knowledge on how to use the floor plan softwares i.e. Delphi and Visio.
13. Must be in the operation while events take place and easily reached for last minute requests and changes.
14. Supervise staff to avoid wastage and increase awareness on breakages.