CUSTOMER CARE MANAGER – TRAVEL INDUSTRY
SOUTHWEST LONDON
UP TO £30,000

THE JOB
A leading activity holiday tour operator in South West London is looking for an experienced Customer Care Manager, with coaching and mentoring skills, to manage their team of after-sales and administration executives. Your overall objective will be to create a high level of customer satisfaction and loyalty to the business, achieved through impeccable communication and an inspiring way to handle and resolve customer complaints by liaising with the UK office team and in-resort staff. This role will also come with exciting opportunities to travel to their resorts across Europe which will enable you to build relationships with the staff, meet guests and develop your knowledge of the product.

THE COMPANY
This is a fantastic opportunity to join a successful, and growing, activity holiday tour operator.

WHAT EXPERIENCE DO I NEED?
*An enthusiastic, flexible and committed approach
*A minimum of 18 months experience in a similar management/supervisory/leadership role
*A background working in the travel industry is essential
*Personal or professional experience working in an activity holiday environment would be highly advantageous
*Proven expertise in complaint handling and a problem solver who is solution-driven
*People management skills including managing, motivating and incentivising staff, both individually and as a department
*Experience or knowledge working with social media platforms and customer forums, such as; TripAdvisor and Glassdoor
*Experience in identifying staff training needs, including staff development
*Able to implement strategies to improve the quality of customer service provided
*Proficient using Microsoft Office applications, email and diary scheduling

WHAT’S IN IT FOR ME?
In return, you’ll benefit from a competitive salary plus excellent company and travel-related benefits.

Simon Hurst-Grover is recruiting this customer care manager in southwest London. Please click to apply.

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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel and hospitality recruitment company with offices in the UK, USA, Canada, United Arab Emirates, South Africa, The Maldives and Estonia.