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Customer Service Support

C&M Executive Recruitment  •  GBP 18,000 - 22,000 Hourly + Commission
Work location: Birmingham, West Midlands
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Industry : Hospitality, Hotels, Travel Agent or Tour Operator
Sector : Cruise Operators, Hotels and Accommodation, Tour Operator or Guide, Travel Agent (Cruise), Travel Agent (Groups), Travel Agent (MICE), Travel Agent (Retail/Leisure)
Department : Customer Service
Employment Type : Full-Time, Permanent
Work Sponsorship : Local contract only
Experience : 1 to 3 Years
Vacancies : 1
Job Status : Active
Job Description

Customer Services Support – Birmingham, An excellent opportunity to join a fantastic company in the travel industry where you will be in regular communication with customers both pre and post travel to advise them of different trips and answers any questions they may have.

Responsibilities and Competencies

  1. Able to confidently speak with customers post booking
  2. Use our Holiday Management System to move customers around between tours, and manage the CRM database
  3. Proficient with excel
  4. First point of call for customer enquires pre booking
  5. Able to use initiative when speaking with customers
  6. Training on our finance systems to process refunds
  7. Work as part of a team
  8. Warm, reassuring phone manner
  9. Must be well organised and have a structured approach to your work
  10. Time Management skills
  11. Experience in the travel industry would be nice to have but not essential
  12. An interest in travel and enthusiasm for supporting people to fulfil their own desire to travel

Customer Services Support package

A competitive salary of £18,000 – £22,000 depending on experience
Monday-Friday, 9am-5.30pm
25 days holiday + bank holidays
Currently working 3 days remotely and 2 from the office (still to be determined what this may look like post Covid)

Don’t keep a good thing to yourself
We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit http://www.candmexecutive.co.uk/

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