Customer Success Manager – Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below.

Customer Success Mangers Duties

• Manage 100 ICs by being their day to day contact for questions and issues via phone, emails and in person meetings
• Develop personal, solid, consultative with each Independent consultant
• Regular catch ups to to review their portfolio, Technology, travel tool and professional development,
• Act as trusted mentor/Coach
• Proactively monitor revenue activity
• Problem solve any issues the ICs may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc

Customer Success Managers Skills Required

• Strong background in the travel industry ideally in a similar role or within operations, reservations management or account management
• Extensive experience within tour operations
• Experience in customer complaint handling
• Skilled communicator
• Proven problem solver
• Working knowledge of a GDS

Customer Success Managers Additional Information

• Ideally 1/2 days per week in London but they are flexible on this for the right candidate
• Great benefits including 25 days annual leaving plus bank holidays, pension, Bupa, up to a 5% bonus, life assurance, perkbox,

If you are interested in the above role please apply online or send your cv to harri@candm.co.uk

Don’t keep a good thing to yourself
We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk