GUEST EXPERIENCE MANAGER

PULLMAN PHU QUOC BEACH RESORT • Salary available upon request

Work location: Group 6 Ban Quy Hamlet Duong To Commune PHU QUOC VIETNAM

Industry :	Hospitality
Sector :	Hotels and Accommodation
Department :	Customer Service, Operations
Employment Type :	Full-Time

Work Sponsorship :	Local contract only
Experience :	3 to 5 Years
Vacancies :	1
Job Status :	Expired

Job Description

ESSENTIAL AND OPTIONAL REQUIREMENTS

– Graduated from Vocational/College/University preferably in Hospitality or related field.
– Minimum 2 years experience in similar position preferably in international 4-5 star hotel/resort.
– Demonstrated ability to interact with customers, employees.
– Excellent in service mind oriented, excellent time keeping and organisational skills.
– Vietnamese native; Good command in English

KEY TASKS

– Take care of Voice of the Guest (VOG) platforms.
– Achieve monthly & yearly VOG target
– Has regular and close contact with hotel guests. Organises meetings with guests to collect feedbacks and ideas.
– Makes recommendations and propositions to the managers.
– Ensures that the PGEP tools (modules on standards implementation, internal surveys, audits, social media) are deployed, used and understood.
– Maintains the accuracy and consistency of data and information within the PGEP tools.
– Responds to guest comments and monitors correspondence with the guest.

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About The Company

PULLMAN PHU QUOC BEACH RESORT

Group 6 Ban Quy Hamlet Duong To Commune PHU QUOC VIETNAM

Hospitality

Hotels and Accommodation

Overview

Pullman Phu Quoc (Opening April 2020) Hotel

Hotels combining lifestyle and design, for business and leisure

Trotting the world or hopping from the mainland. Revving up or winding down. Solo, as a couple, or with friends and family. Global nomads seek destinations that are as distinctive and open-minded as they are. That's why they're drawn to Pullman Phu Quoc Beach Resort. This flagship hotel by Pullman, located on the island's southwest coast just 12 minutes from the airport, is tailor-made for those in search of serious play and a playful place to work.

Pullman's flagship hotel in Vietnam, this beachfront resort on Phu Quoc offers 331 sophisticated rooms, suites, cabanas and villas, ideal for business travellers, couples, and families with children. The concierge and tour desk at Pullman Phu Quoc Beach Resort are eager to show global travellers all the exciting sights and destinations that Vietnam's paradise island has to offer.

Phu Quoc is fast becoming an unrivalled destination in Southeast Asia. For starters, anyone of any nationality can visit visa-free, as Vietnam has classified the 28-island archipelago as a special economic zone.

Benefits & Perks: