Operations Executive – Mandarin Speaking – Hybrid/ Liverpool – 30k

My client, who is an industry leader in Educational development, on a global scale is looking to grow their travel operations team. They provide a platform for sharing of best practices, resources, & opportunities to increase school improvement, teacher development & student transformation. They are looking for someone who either has experience in the travel or education sector, to be considered the right candidate for this role. Must be fluent in English & Mandarin, as this is to cover their China market. Ideally hybrid with Liverpool, but may consider London area. Paying up to 30k.

Operations Executive – Responsibilities:

• Liaise with existing accounts & seek to establish new accounts from potential sales outlets or trade referrals
• Help create tailored sales presentations, ensuring you meet the potential client’s needs.
• Submit daily feedback to the Operations Manager & Head of China utilising the online systems
• Resolve any customer queries by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Assist with onboarding any new employees, schools, & partners.
• Analyse & track key metrics such as sales leads & conversions.
• Support sales partners in finding school partners.
• Research & source new suppliers
• Assisting with documentation & organisation of international school trips.
• Organising & delivering leadership delegations – including creating itineraries to a set budget, proposals and making reservations.
• Organising & delivering student trips – including creating itineraries to a set budget, proposals and making reservations.
• Keeping detailed records of all key contacts & prospects.

Operations Executive – Key Skills Required:

• Strong communicator & negotiator with presentational skills.
• Be target driven to exceed KPIs
• Have the desire to build conductive & sustainable customer relationships
• Be able to adhere to standards & procedures whilst maintaining confidentiality whilst being confident enough to question inappropriate behaviour.
• Can prioritise & manage your time as well as multitask to ensure work is of high quality & excellent results are achieved.
• Be able to adapt to fast-paced situations & surroundings successfully.
• Maintain professional & technical knowledge by attending workshops, research & reviewing publications. Establish a personal network & participate in professional societies.
• Fluent in English & Mandarin.
• Be able to travel between China & UK.
• Operational experience in Education or Travel industries.
• Account management experience

Additional Information:

• Global travel opportunities multiple times a year on Leadership Delegations & business development trips.
• Flexible hybrid working; head office based in Liverpool City Centre
• Annual Team Getaways.
• Annual Salary Reviews.

If you have the skills required, for this role, and you MUST speak fluent Mandarin, then please do apply for this role or send your CV to shannon@candm.co.uk

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk