Job Responsibilities:

• Develops products by identifying potential products and design by market requirements and potential
• Continuously renew and renovate our products and services to meeting changing expectations.
• Research for new products to meet new market trends.
• Overseeing the development of new itineraries and costing of all itineraries.
• Evaluate and improve existing products to optimize sales, profits and guest satisfaction
• Ensure that all products and trips have Standard Operating Procedures and all trips have comprehensive, standardized trip notes
• Monitor and regularly audit products to ensure compliance with ITC’s health, safety and responsible tourism standards
• Formulate and implement product development strategy: research, develop, forecast and implement new products in Thailand
• Gather cost information and assist in the pricing of existing and new products
• Production of trade and consumer brochures, newsletter, flyers, etc.
• Creation and managing of tariffs for tours, transfers and packages with rates and full description
• Input and update all information (costs, rates, etc.) in the system for internal and external output
• Contracting and negotiating for suppliers’ contract
• Conduct proper and logical filing system for easy access and usage
• Maintain awareness and carry out regular analysis of general product developments and travel trends in South-East Asia

Towards external suppliers

• Establish and implement a business strategy for operational products and services with the aim of achieving agreed growth targets, holding full P&L responsibility
• Proactively driving business development activities, securing sales and negotiating contracts in order to achieve the anticipated growth and profitability objectives.
• Manage the existing portfolio of excursions, transfers and further local sales activities with a view to greatly enhancing sales
• Implement new strategies for the excursions and transfers divisions
• Monitor quality of all operational activities provided to ITC guests in destination aiming utmost service delivery and ensure compliance with service, health & safety procedures required by tour operators.
• Deliver both commercial and operational excellence by incorporating initiatives and requirements to ensure local success.
• Developing all products, programs and services for the operations department.
• Ensure activities comply with the organizational requirements for quality.
• Ensure quality control of all output pertaining to ITC customers.

Skills and Qualifications:

• Product Management, People Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy
• Professional minded with can do and will do attitude, able to play a dynamic and central role within the organization to define the success of products
• Communication skills with all relevant participants and stakeholders in English and Thai