Welcome Call + Itinerary Briefing

• Contact guests once they check-in at the hotel or next day incase late night arrival
• Brief them on the itinerary and take their local number / WhatsApp number
• Brief the pick-up timings of all SIC & private tours and transfers
• Follow-up in the evening / next day via WhatsApp about their feedback on the services
• Remind the guest every day for the next day excursion via WhatsApp or call

Follow-up Call

• Check with the guest regarding their experience after excursions
• Call them on the 3^rd day to check how is everything and if any assistance requires

Departure Call

• Re-confirm the departure time one day prior to departure and welcome a feedback from each guest
• Re-confirm the flight details and departure transfer pick-up timing

On Ground Assistance

• Resolve any on ground challenge

Qualifications

• Bachelor degree in any field with minimum 2 years of experience in tourism industry
• Advanced computer skills (Microsoft Word, Outlook and Powerpoint)
• Very positive work attitude
• Excellent written & oral communication skills in English (Hindi is a plus)
• Must have experience working in positions serving a high pedigree of customer
• Experience with creatively and swiftly handling multiple requests, while maintaining composure and professionalism
• Ability to communicate and perform good interpersonal relationship
• Strong leadership and able to work in a team to achieve goals
• Have a passion and a strong desire to achieve goals
• Aggressively anticipate impacts of workload/issues to team deadlines
• Ability to create reports as required by management