Product Team Leader – Vietnam

• Are you a designer of irresistible travel product?
• Do you love to explore every inch of Vietnam in search of amazing experiences for our travellers?
• Are you passionate about responsible travel and want to make a difference through your work?

If this excites you then read on!

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity
Discova is looking for a Product Team Leader to join the team in Vietnam. As a key member of the product leadership team, your role is to lead a high performing team, that consistently develops inspiring single day experiences and multiday touring that suits Discova’s clients across the world. The Product Team Leader will need to be in touch with the latest travel trends and be able to instantly convert these tends into irresistible product, that address gaps in the market and gives Discova our unique difference. The Product Team Leader will support the Regional Product and Contracting Manager in managing Vietnam’s product portfolio and be able to create inspirational itineraries that showcase Discova’s authentic, local, and experiential product. If you have industry knowledge, passionate about Vietnam destination or even a shark when it comes to negotiating with existing and new suppliers than we would love to hear from you!

Key Responsibilities:

• Ensuring all tour description and image content is up to date. Store them in the relevant server.
• Optional excursions for FIT and direct customers; develop new half-and full day excursions to be sold on the spot to guests.  Update the optional lists regularly. In cooperation with IDS department update guests’ information and optional list.
• Field research for new product ideas and improvements and assist to create monthly newsletter on trends.
• Analyses feedback from agents, clients, Operations, Sales and IDS department relating to product development or improvements.
• Consistently benchmark existing product portfolio with the main competitors and explore alternatives to current high yielding product.
• Creates inspirational itineraries that showcase Discova’s authentic, local and experiential product in the region.
• Support Manager in working closely with BDMs, BDS, AMs to understand the customer’s vision and design tailored product solutions that exceed customer expectations and win bids.
• Instantly of new customer trends, demands and emerging opportunities and provide insight and product development direction to our local contracting teams so they can move quickly to address gaps and lead the market with inspiration product across a range of travel themes.
• Provide the bridge between local product/contracting teams and BDMS/our clients.
• Ensure team meets deadline – notably on turnaround times for agent programs.
• Create an environment where people feel supported, connected, and empowered
• Lead by example in behaviour, attitude, and performance.
• Demonstrate constructive conflict resolution skills to ensure positive outcome for all and have ability to create vision and obtain by in from the team.

About you:
The Essentials:

• Bachelor Degree in travel, tourism, hospitality or business-related subject.
• At least 3 years in the industry working in tour guiding or product development.
• An understanding of the inner workings of the travel industry.
• A strong eye for creativity.
• An excellent knowledge of Vietnam destination.
• Adept at being able to articulate the benefits of our own products both in writing and verbally.
• A high level of both written and spoken English and Knowledge of local language would be an advantage.
• An experienced and confident presenter.

 The Attributes:

• Great product mindset for western customers.
• Understanding of the consumer behaviours in tourism.
• Attention to details and preciseness in maintaining record and database.
• Well-developed and problem-solving skill.
• Customer centric with commitment to high standards of service delivery.
• Solid collaboration and communication skill (verbal and written).
• Strong interpersonal and presentation skills across culture.
• Willing to travel on business extensively.
• Proficient with Microsoft Office applications.
• Flexible with uncertainties/changing priorities and under pressure.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

Get in touch now and Discova a world of possibilities!