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Operations Manager – Singapore

Discova  •  Salary available upon request
Work location: Singapore
Industry : Travel Agent or Tour Operator
Sector : DMC (Destination Management Company)
Department : Operations
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : 3 to 5 Years
Vacancies : 1
Job Status : Expired
Job Description

Operations Manager – Singapore

About us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity

Discova are excited to announce we are looking for an experienced leader to join the Singapore Team. This is a critical role will function at both strategic and operational levels. Operationally, the you will be responsible for all operations activities to make sure we deliver amazing customer services on the ground, handling operational issues and continually improving the ways we operate our products. Strategical you will work with the Regional General Manager to build a high performing team who strives for excellence and are passionate about living our purpose of connecting people to a world of possibilities.

You will be responsible for:  

  • Rolling up your sleeves to execute a full range of operations duties
  • Continually challenge the current operations process to improve and innovate the ways we operate the services and optimize profits and the speed of internal/external delivery.
  • Shape a team that agile, collaborative and borderless
  • Drive the business and team members to success using the vision and business plan as a guide
  • Be able to make thoughtful decisions in a timely manner, often within tight deadlines.
  • Making smart business decision that are underpinned by strong business acumen.
  • Prioritizing activities that are often changing and conflicting using your organizational and analytical skills.
  • Provide expertise in Crisis Management.
  • Create an environment where people feel supported, connected, and empowered.
  • Lead by example in behaviour, attitude, and performance.


About you
The Essentials:

  • A bachelor’s degree or a degree in tourism and hospitality or relevant working experience.
  • Minimum 3 years’ experience in Destination Management tourism operations
  • 2 years’ experience in a leadership role
  • Excellent command of both written and spoken English.
  • An understanding and belief in Responsible Tourism.

The Attributes:

  • Well-developed problem-solving skill
  • Customer centric with commitment to high standards of service delivery
  • Solid collaboration and communication skill (verbal and written)
  • High attention to details & strong time/priority management skills
  • Strong interpersonal and presentation skills across culture
  • Able to work independently or in a team environment
  • Flexible rotating roster that may include late nights, weekends and early mornings
  • Willing to travel on business when required
  • Proficient with Microsoft Office applications 

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

Get in touch now and Discova a world of possibilities!

Read Full Job Description

About The Company


Discova

Bangkok, Thailand   Travel Agent or Tour Operator
DMC (Destination Management Company)

Overview

The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with a purpose to connect people and places with a world of possibilities. We are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
Our passion is to share local experiences because 95% of our people are local. We are proud of the communities we operate and live in and our commitment to work responsibly with our customers, local communities and business partners ensures our tours have minimal impact on the natural environment, while adding value to our local economies.

Benefits & Perks:
Paid maternity / paternity leave
Professional development
Vacation time
Wellness programs

Jobs available: 5

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