Industry : | Travel Technology |
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Sector : | GDS / CRS |
Department : | IT Systems and Support |
Employment Type : | Full-Time |
Work Sponsorship : | Local contract only |
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Experience : | 5 to 10 Years |
Vacancies : | 1 |
Job Status : | Expired |
Job Description
Sabre is currently looking for a Team Lead Service Delivery to join us. If you are interested to explore further, send in your CV now!
- Leads a team responsible for the operational delivery of project aspects of the Contract and other related contracts by the Provider and other vendors.
- Monitors the delivery from the Provider of applications development against plans.
- Monitors issues with late and over budget projects.
- Acts as a point of escalation.
- Aids Relationship Managers in the initiation of work and resolves BU problems.
- Oversees the Service Request process and prioritizes where necessary.
- Ensures Sabre colleagues meet their obligations under the Contract as relates to project initiation and completion tasks.
- Escalates, reviews and ensures the implementation of plans to solve project delay or other project issues with the Provider and other related third parties.
- Responsible for reporting on major problems and facilitates the suggested resolution with the Provider and other related third parties.
- Acts as Sabre’s representative, by tower, for the Project Management, Service Request and other Provider-lead processes.
- Operates and governs the project measurements mechanisms with the suppliers.
- Ensures that the Provider and other related third parties understand the business drivers for project delivery requirements.
- Ensures that the Provider and other related third parties identifies, develops, recommends and implements project techniques and methodologies to ensure optimal use of assets and personnel.
- Ensures that, through the Business Unit Relationship Managers that the implementation of project techniques and methodologies is effectively communicated to the Sabre population.
- Interprets and communicates Business Unit project and service request requirements, including probable volumes to the Provider.
Job Requirements
- Minimum 6 years experience of managing a portfolio of projects to delivery; experience in managing project and service environments.
- Experience of vendor-relationship management.
- At least 3 years of managing projects in an outsourced environment or managing vendors.
- Demonstrates excellent technical awareness and understanding of the core technology in use, including bespoke applications in use and core systems management systems and tools.
- Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications.
- Understanding of best practice in project delivery and service management, particularly in outsourcing situations.
- Proven ability to work in collaboration with external service vendors, building and developing effective service vendor relationships.
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About The Company
Overview
Sabre Asia
Benefits & Perks:
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