Tour Leader Manager, PIMS

G Adventures  •  Salary available upon request
Work location: Bangkok, Thailand
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Department : Operations
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : 5 to 10 Years
Vacancies : 1
Job Status : Expired
Job Description

Please apply directly at this link


Based out of the Bangkok office and reporting to the Regional Operations Manager, PIMS (Philippines, Indonesia, Malaysia, and Thailand), this position will act as a regional link and communication vehicle between Tour Leaders, the local office and Base Camp (Toronto headquarters) facilitating communication from the field.

The role supports the continued push to create an overall high level of regional job satisfaction, managing the growth by sound planning on the needs and sense of affiliation with G Adventures through continued support and training as well as continuing to spread Company Culture and Core Values, connecting all Tour Leaders’s in the region to the G Adventures global community.


  • Tour Leader recruitment, hiring and termination as needed, including but not limited to Tour Leader application review, phone and face-­‐to-­‐face interviews
  • Tour Leader and supplier Tour Leader Engagement through training and development program across different geographies
  • Manage monthly Tour Leader schedule
  • Documentation management related to Tour Leader contracts
  • Manage budgetary accountability to ensure greater efficiency
  • Conduct efficient Tour Leader Quarterly review, Coaching and advise for performance improvement
  • Creation and update information and tools for Tour Leaders
  • Prepare monthly performance reports of all Tour Leaders
  • Formulate strategy based on data analysis gathering from different reports.
  • Communication link between Tour Leader and Management team
  • Monitor daily Tour Leader evaluation comments and investigate when needed
  • Support and collaborate with operation team on costing, product, operational information as well as assist in complaint resolution related to Tour Leader
  • Assist in the development and coordination of the Tour Leader Planeterra Ambassador as needed


  • Able to read and write Thai would be advantage
  • Strong knowledge and practice of the G Adventures company culture and Core Values
  • Experience in South East Asia countries with an understanding of different cultural realities
  • Strong customer service mindset with a positive and innovative attitude
  • Ability to exercise discretion and confidentiality
  • A collaborative team player, able to work with and consult a number of different stakeholders
  • Good strategic thinking skills, able to plan ahead and forecast possible challenges.
  • Ability to lead and motivate others to excel
  • Strong reasoning skills and a high level of attention to detail
  • Ability to work independently with initiative and possess confidence in decision-­‐making. 
  • Must be able to work a flexible schedule

Please apply directly at this link

Location: Soi Sai Nam Thip 2 (BTS Phrom Phong/ MRT Queen Sirikit National Convention Centre) 

If you want to know what’s it like working at G Adventures, please check out this video 

Read Full Job Description

About The Company

G Adventures

Thailand   Travel Agent or Tour Operator
Travel Agent (Retail/Leisure)


G Adventures is a small-group adventure travel company and social enterprise founded in Toronto, Ontario, Canada. It offers more than 700 different tours in more than 100 countries, and carries 200,000 travellers from 160 countries each year.

Benefits & Perks:
Competitive salaries
Professional development

Jobs available: 0

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