Based out of the Bangkok oﬃce and reporting to the Regional Operations Manager, PIMS (Philippines, Indonesia, Malaysia, and Thailand), this position will act as a regional link and communication vehicle between Tour Leaders, the local office and Base Camp (Toronto headquarters) facilitating communication from the ﬁeld.
The role supports the continued push to create an overall high level of regional job satisfaction, managing the growth by sound planning on the needs and sense of aﬃliation with G Adventures through continued support and training as well as continuing to spread Company Culture and Core Values, connecting all Tour Leaders’s in the region to the G Adventures global community.
Tour Leader recruitment, hiring and termination as needed, including but not limited to Tour Leader application review, phone and face-‐to-‐face interviews
Tour Leader and supplier Tour Leader Engagement through training and development program across different geographies
Manage monthly Tour Leader schedule
Documentation management related to Tour Leader contracts
Manage budgetary accountability to ensure greater eﬃciency
Conduct efficient Tour Leader Quarterly review, Coaching and advise for performance improvement
Creation and update information and tools for Tour Leaders
Prepare monthly performance reports of all Tour Leaders
Formulate strategy based on data analysis gathering from different reports.
Communication link between Tour Leader and Management team
Monitor daily Tour Leader evaluation comments and investigate when needed
Support and collaborate with operation team on costing, product, operational information as well as assist in complaint resolution related to Tour Leader
Assist in the development and coordination of the Tour Leader Planeterra Ambassador as needed
Able to read and write Thai would be advantage
Strong knowledge and practice of the G Adventures company culture and Core Values
Experience in South East Asia countries with an understanding of different cultural realities
Strong customer service mindset with a positive and innovative attitude
Ability to exercise discretion and conﬁdentiality
A collaborative team player, able to work with and consult a number of diﬀerent stakeholders
Good strategic thinking skills, able to plan ahead and forecast possible challenges.
Ability to lead and motivate others to excel
Strong reasoning skills and a high level of attention to detail
Ability to work independently with initiative and possess conﬁdence in decision-‐making.
G Adventures is a small-group adventure travel company and social enterprise founded in Toronto, Ontario, Canada. It offers more than 700 different tours in more than 100 countries, and carries 200,000 travellers from 160 countries each year.