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Travel Customer Service Consultant

C&M Travel Recruitment  •  GBP 22,000 - 23,000 Hourly + Commission
Work location: Chelmsford, Essex
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Industry : Cruise
Sector : Travel Agent (Online)
Department : Customer Service
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : No experience required
Vacancies : 1
Job Status : Active
Job Description

Travel Customer Services Assistants– Required for this well known travel company based in North Essex. They are looking for 3 customer service assistant ideally from the travel industry be it in customer services or reservations/Retail or from a call centre out of the travel industry. They will pay up to £23,000 plus benefits. 1 in 2 Saturdays with a day off during the week.

Customer service assistants duties
-Resolve clients queries both pre and post travel by email and over the phone
-All client booking details are kept both up to date and accurately.
-Maintain and update all company systems used with the actions/communications made with customer or agent
-Work as part of the wider Client Services Team to achieve departmental objectives and targets, service levels agreements and company best practice, including call response rates / ticket issue rates
-Continual self-development focusing on expanding your knowledge of the travel industry including related travel law.

Customer service assistants skills required
-Travel industry experience would be preferred either in customer services or sales be it over the phone or face to face
-Clear and professional telephone manner
-Strong problem solving skills

If you are interested in the above role please send your cv to rachel@candm.co.uk

Don’t keep a good thing to yourself
We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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