|Full Name:||Joana Bonto|
About Joana Bonto
A certified and senior practitioner of AHRI, data driven, commercial and hands-on business leader, winner of ‘Young Business Executive’ at the Business Chambers Regional Awards and with over 15 years’ business experience spanning the full breadth of business operations, general management and HR capability including but not limited to sales & product management, organisational design & development, project management, facilities & administration management, internal communications, culture & change management, strategic workforce planning, marketing & event management, employer branding & engagement, business process improvement & quality control, policy development and compliance.
My top five strengths per Gallup Clifton Strengthsfinder are Strategic, Command, Achiever, Competition and Responsibility which means I instinctively see and find multiple paths to solve a problem, choose the best option based on facts, evidence and data allowing me to make decisions quickly and effectively. Creative by nature, passionate in spirit, innovative at heart, resourceful and values driven, I often influence others to challenge the status quo and think beyond the current norms and practices, my problem-solving ability, solutions-focused approach and sense of humour helps.
I believe that automation is salvation, simplicity is the key, culture is everything and understanding the company’s WHY is the secret ingredient to success because it’s about driving behaviours instead of just focusing on the end results. With that belief, I develop and mentor those around me through a supportive and collaborative work environment with an emphasis on trust, transparency, respect, diversity and inclusion.
Integrity always leads me to do the right thing as I take full accountability and psychological ownership of everything I do so others around me can always rely, trust and depend on me to ‘get shit done’ and deliver plus exceed the company’s expectations, goals and financial targets.
|Jul 2021 - Present • 3 months|
|Chief People Culture & Operations Officer (CPCOO)|
Wendy Wu Tours • Sydney, Australia
|Sep 2017 - May 2019 • 1 year 9 months|
|Incredibly proud to partner, work with and support Wendy Wu Tours through their digital and tech transformation advising the board of directors, global and senior leadership teams on how to deliver large scale, complex projects, manage market and global expansion and increase sales and profitability by ensuring quality levels meet or exceed customer, employee and company expectations.
Role was responsible for the global development and delivery of the groups employee and customer experience +...|
operations strategy, through global quality management strategies, business process recommendations leading to ongoing customer experience (NPS/ CSAT) improvements and employee satisfaction. WENDY WHO? Wendy Wu Tours is a globally recognised award-winning touring specialist, offering extraordinary tours to China, Southeast Asia, Japan, India, Sri Lanka – and most recently, South America with offices in Sydney (AU), Auckland (NZ), Xian (CH) and London (UK). Since Wendy sent her very first tour to China in 1994, we've grown from strength to strength and are proud of the multiple awards we've won throughout the years and the unique travel experiences we offer to an expanding range of destinations. At Wendy Wu Tours our philosophy is a simple one - to provide customers with a truly inspiring travel experience. Our vision is to 'Be Extraordinary' by delivering extraordinary experiences and turning our valued customers into raving fans and our employees into brand ambassadors. Our values are ingrained in our people, we are; 'Responsible', take accountability and get stuff done, we are ‘Brave' always challenging the status quo, ‘Curious’, constantly thinking outside the box, ‘Obsessed’ about travel, our customers and what we do and its all about ‘Having Fun’ by making a positive and extraordinary impact every single day. www.wendywutours.co.ukRead more
|Chief people, Culture & Organisational Design Expert|
Cataliize • Sydney
|Aug 2017 - Aug 2018 • 1 year 1 months|
|It's rare you find an organisation that matches your values and what you stand for so I am incredibly excited to partner with Startmesh and support start ups at every stage of their business to build, grow and design their organisations to ensure scalability and sustainability with the three things I am most passionate about; 1. the employee experience 2. the customer experience and 3. building an inclusive, collaborative, socially responsible and high performing workplace and culture that value...|
s their people, their community and the greater good.Read more
Simple Scalable Solutions • Sydney
|Jul 2017 - Present • 4 years 3 months|
|...turning complex business problems into Simple Scalable Solutions!|
|Director of Global Operations, Sales, Marketing & Customer Experience|
Excite Holidays • Sydney
|Feb 2015 - Jul 2017 • 2 years 6 months|
|Due to an internal restructure and my proven success in HR for the digital media and travel tech companies, was given the opportunity to lead the global operations, sales, marketing and customer experience teams globally for Excite Holidays.|
|Director of HR|
Excite Holidays • Sydney
|Mar 2012 - Feb 2016 • 4 years|
|Reporting directly to three Executive Directors and Owners this was a diverse, greenfields and hands on role split between a group of startups, two travel tech companies and two digital online media companies.
Remit was to look after a global workforce in Australia, New Zealand, Singapore, Thailand, Greece, United Kingdom, and America directing and leading the Establishment (Administration), HR, Learning & Development and Quality teams globally.
Ultimately, developed, led and implemented t...|
he people and culture strategies (and HR programs born of this strategy) for the group of companies to deliver on the full range of HR management services and solutions to build the organisations people capabilities and create a productive, values-based culture and provided guidance on diverse, global and what can be complex, people and culture matters.Read more
|Director of HR|
Excite Digital Media • Sydney
|Mar 2012 - Feb 2015 • 3 years|
|Excite Digital Media (EDM) is a distinctly premium and leading global company specialising in search engine marketing, web traffic generation, online search syndication and display, video and mobile advertising. Excite Digital Media have been trailblazing the world of search targeted marketing since its inception in 2007. Founded on the vision that no goal is too ambitious, they’ve made their mark as an industry leader and global provider of search-based advertising, programmatic trading and d...|
igitally serving customers globally. Reporting directly to three Executive Directors and Owners this was a diverse, greenfields and hands on role split between a group of startups, two travel tech companies and two digital online media companies Responsible for a global workforce based in Australia, Singapore, Philippines, America and Latin America directing and leading the Establishment (Facilities & Administration), HR, Learning & Development and Quality teams globally. Ultimately, developed, led and implemented the people and culture strategies (and HR programs born of this strategy) for the group of companies to deliver on the full range of HR management services and solutions to build the organisations people capabilities and create a productive, values-based culture and provided guidance on diverse, global and what can be complex, people and culture matters.Read more
|Area Director of HR/OHS|
Stamford Hotels • Sydney
|Jan 2010 - Mar 2012 • 2 years 3 months|
|Stamford Hotels and Resorts offer you an ideal hotel accommodation solution. Luxury, comfort, security, and award winning Australian hotel service. With locations across Australia and New Zealand, we are sure that you will find the hotel accommodation you are seeking at one of our city hotel locations. Whether you are travelling for business, with your family, or having a romantic weekend getaway, our luxury Australia hotels offer the perfect environment for your next escape.
Promoted to work...|
at Corporate Head Office (CHO) as their Director of HR & OHS, to help administer HR, Payroll, OHS projects, policies and procedures to ensure corporate governance and standard operating procedures (SOP’s) were adhered to and followed as well as lead, negotiate and deliver the national enterprise agreement (EBA), nationally.Read more
|Human Resources Manager/Area HR Manager (NSW)|
Stamford Hotels • Sydney
|Jan 2008 - Jan 2010 • 2 years 1 months|
|HR Manager for Stamford Plaza Sydney Airport and Area HR Manager for NSW (SPSA/SSCQ/SGNR)|
|HR & Admin Executive|
Globus family of Brands • Sydney
|Jan 2003 - Jan 2008 • 5 years 1 months|
|The international Globus Group began as a small family company, led by the father of current President, Sergio Mantegazza, in 1928. The company originally offered scenic motorcoach rides around Lake Lugano, in the southern part of Switzerland.Following the success of this operation, Mantegazza quickly expanded the business by purchasing a fleet of motorcoaches, and soon pioneered the concept of escorted 'first class' touring around Europe.
Globus continued to introduce successful touring pack...|
ages to new markets in Australia, New Zealand, and Canada and in 1981 Globus launched its 'first class' packages of the United States and Canada.The combination of popular and innovative destinations, flawless service, and integrity, have earned Globus an enviable record in the travel industry. As the HR & Admin Executive - Australasia, I was ultimately responsible for managing the HR and Administration teams for the Australian and New Zealand offices.Read more
|Sales & Marketing Executive Assistant|
Leo Burnett • London
|Jan 2001 - Jan 2002 • 1 year 1 months|
|Customer Experience, Marketing & Project office Assistant|
Credit Suisse • London
|Jan 2000 - Jan 2001 • 1 year 1 months|