About Jason Matthews

I have 20+ years travel industry experience AND personal travel experience to 25+ countries for business and leisure. I understand what it means to be a traveler and be a travel customer! I previously worked for Sir Richard Branson for 17 years at his UK airline, Virgin Atlantic, a brand leader in service. I was responsible for creating and training contact centre courses around the world from humid Hong Kong to sunny USA and many many cities in-between. My diverse training expertise is in reservations, fares & ticketing, customer service, customer relations (winning customers back), compensations & gestures, Live chat & supervisor support (helpdesk functions).
From Bangkok, I\'ve managed a reservations team and solely looked after the forecasting and rostering needs of a callcentre in Sydney and Athens.

My travel industry knowledge is vast and extensive and I\'m looking forward to using my skills and expertise to work for you