Hospitality operators are losing valuable hours each week due to disconnected systems and data issues, according to a joint report by RMS and RoomPriceGenie. The report highlights that nearly 70% of operators believe success now requires both service and technical skills, yet 25% lack dedicated resources for system connectivity.
The study reveals that businesses are managing up to 10 systems, with even smaller properties using four to six solutions. However, the main issue is not the number of systems but weak integrations causing operational friction. Over 80% of hospitality professionals report technology-induced stress, with 42% spending one to three hours weekly resolving tech issues.
Sandrine Zechbauer, CMO at RMS, stated, “Being great at hospitality is no longer enough. Operators need a technology mindset.” Chas Scarantino, CEO of RoomPriceGenie, added, “Most operators don’t realise how much revenue is lost in the gap between systems.”
The report suggests adopting a “Hospitality Engineer” mindset, combining service with a practical understanding of systems to reduce manual work and improve performance. As businesses aim to embrace AI and automation, nearly 70% rate their data accuracy poorly, risking their technological ambitions.
The full report, available for download, offers insights into the costs of disconnected systems and practical steps for building more efficient operations. The research is based on a global survey of 171 hospitality operators conducted from 10 December 2025 to 30 January 2026
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