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Royal Brunei Airlines launches direct flights to Chennai
Royal Brunei Airlines (RB) announced the official launch of its new direct flight route between Bandar Seri Begawan and Chennai, India. RB’s Airbus A320neo landed at Chennai International Airport on Tuesday, 5th November, at approximately 22:50LT and was greeted by a water cannon salute. This new connection signifies a significant expansion in RB's global network. It also marks a historic step in strengthening the cultural, economic, and people-to-people ties between Brunei Darussalam and India. Royal Brunei Airlines' new route offers three weekly flights on Tuesdays, Thursdays, and Saturdays, providing seamless travel for leisure and business passengers. Passengers will travel aboard the modern Airbus A320neo, known for its quiet and fuel-efficient performance. With the strategic codeshare agreement with Air India, passengers flying to and from Chennai can easily connect to other major destinations in RB's network, including Melbourne, Hong Kong, Jakarta, Singapore, Seoul, Manila, and Taipei. A celebration in India The airline celebrated the launch in Chennai through a series of events in collaboration with the Brunei High Commission in India, the Brunei Economic and Development Board (BEDB), and Brunei Tourism (BT) at the ITC Grand Chola in Chennai, aimed at strengthening partnerships, promoting Brunei as a unique destination, and showcasing investment opportunities for Indian businesses. RB chief executive Sabirin bin Hj Abdul Hamid remarked during the celebrations: "Launching this new route is more than just a flight connection; it is a bridge between two nations. We are excited to open new opportunities for tourism, trade, and cultural exchange between Brunei and India. This route connects Bruneians and our international guests to the vibrant city of Chennai and the many experiences it has to offer, and it enhances travel options for those from India wishing to explore the peaceful beauty of Brunei Darussalam."
Airnguru partners with Royal Brunei Airlines to elevate pricing capabilities
Airnguru has announced a multi-year agreement with Royal Brunei Airlines, the flag carrier of the Sultanate of Brunei. The new partnership will significantly enhance the airline’s operational efficiency, increase automation, and bolster its competitive stance as it continues to expand its footprint in the global aviation market. Royal Brunei Airlines is now the tenth carrier to leverage Airnguru’s cutting-edge solutions, highlighting the technology provider’s strong market fit and superior customer service. Airnguru’s ability to quickly gain traction across four continents underscores its commitment to delivering value and driving success for its airline partners. Javier Jiménez, COO and Co-Founder of Airnguru, said: “Partnering with Royal Brunei Airlines at this crucial stage of their global expansion means we can directly address the challenges they face in today’s competitive landscape. Our solutions are designed to enhance their operational capabilities and market responsiveness, and so we look forward to seeing the tangible impact this collaboration will have on their growth and efficiency.” Joshua Kok Hwa Law, Chief Commercial Officer at Royal Brunei Airlines, added: “In our quest to enhance commercial excellence and stay ahead in the competitive airline industry, partnering with Airnguru was a strategic decision. We believe that Airnguru's expertise in pricing technology will be pivotal in our ongoing efforts to optimize pricing strategies and deliver even greater value to our guests.” “We are delighted to partner with Airnguru as a strategic partner on our path to digitalize some of our processes to ensure we are working for our customers efficiently and be able to respond quickly to market demands. This partnership will ensure we are taking advantage of technological advancements in the airline business, especially in AI. RB will continue to invest in technology to further increase our efficiency and market competitiveness.” added Captain Sabrin Haji Abdul Hamid, Chief Executive Officer at Royal Brunei Airlines. The announcement is the latest in a series of long-term agreements for Airnguru, which included strategic partnerships with leading carriers Qatar Airways and Aeromexico.
Royal Brunei Airlines boosts pricing capabilities with Airnguru
Royal Brunei Airlines and airline automation solutions developer Airnguru formally signed a multi-year agreement on 18th September in Santiago, Chile. The new partnership will significantly enhance the airline’s operational efficiency, increase automation, and bolster its competitive stance as it continues to expand its footprint in the global aviation market. This makes Royal Brunei Airlines the tenth carrier to leverage Airnguru’s cutting-edge solutions, highlighting the technology provider’s strong market fit and superior customer service. Airnguru’s ability to quickly gain traction across four continents underscores its commitment to delivering value and driving success for its airline partners. A strategic partnership Royal Brunei Airlines CEO Sabrin Haji Abdul Hamid said: “We are delighted to partner with Airnguru as a strategic partner on our path to digitise some of our processes to ensure we are working for our customers efficiently and be able to respond quickly to market demands. This partnership will ensure we are taking advantage of technological advancements in the airline business, especially in AI. [We] will continue to invest in technology to further increase our efficiency and market competitiveness.” The airline’s chief commercial officer Joshua Kok Hwa Law added: “In our quest to enhance commercial excellence and stay ahead in the competitive airline industry, partnering with Airnguru was a strategic decision. We believe that Airnguru's expertise in pricing technology will be pivotal in our ongoing efforts to optimise pricing strategies and deliver even greater value to our guests.” A timely decision For his part, Airnguru co-founder and chief operating officer Javier Jimenez remarked that partnering with Royal Brunei Airlines at this stage of its ongoing global expansion enables them to help the airline directly address challenges in a highly competitive industry. Jimenez said: “Our solutions are designed to enhance their operational capabilities and market responsiveness, and so we look forward to seeing the tangible impact this collaboration will have on their growth and efficiency.”
Royal Brunei Airlines awarded APEX Five-Star Rating
Royal Brunei Airlines (RB) has been awarded the five-star rating in the Major Airline category by the Airline Passenger Experience Association (APEX). The APEX Five Star Airline Award and Four-Star Airline Awards reflect unbiased feedback from passengers and insights gathered through APEX's partnership with TripIt® from Concur®, the world's highest-rated travel-organizing app. Over one million flights were rated by passengers across more than 600 airlines worldwide using a five-star scale for the 2024 Awards. The APEX Five-Star Airline Award and Four-Star Airline Award are independently certified by a professional external auditing company. Adiel Mambara, Royal Brunei Airlines UK Country Manager commented ‘We are delighted to have been awarded this airline prestigious rating, Royal Brunei is focussed on delivering first rate customer service on the ground and in the air so we are particularly pleased that this award is the result of feedback from travelling passengers’. Royal Brunei Airlines are an award-winning world-class boutique airline differentiated from its competition by being focused on service. We fly three times a week from London Heathrow Terminal 4 to Dubai and onward to Brunei, Asia and Australia.
Chubb and Royal Brunei Airlines enter into travel insurance partnership
Chubb and Royal Brunei Airlines (RB) announced a partnership to offer travel insurance to the airline's passengers. The partnership has been launched in Brunei with more countries and territories to follow in subsequent phases. Chubb's travel insurance offers extensive coverage for accidents, unexpected overseas medical expenses (including COVID-19 medical cover) and travel inconvenience (including loss of luggage, travel documents and trip cancellation). In addition, passengers will have access to medical and travel services provided by Chubb Assistance's 24-hour hotline, should they require help or advice during their trip. The benefits are tailored to suit each traveller's individual needs and they can simply add travel insurance during their online flight booking process on flyroyalbrunei.com. Mr. Sabirin Hj Abd Hamid, Acting CEO of Royal Brunei Airlines, said, "At Royal Brunei, we aim to offer our passengers a seamless end-to-end experience, from booking their tickets to the end of their travel journey. This partnership with Chubb comes at a perfect time to provide them with peace of mind and a fuss-free booking experience for their upcoming travels. With the current open border situation, and shortage of staff in the travel industry globally, it is timely RB partnered with Chubb to provide a solution to manage any disruptions our passengers may encounter, that is beyond the control of the airline. In addition to the competitive travel insurance pricing, 24/7 assistance and coverage for COVID-19, passengers can purchase their travel insurance together with their air tickets or via Manage My Booking. The travel insurance is available now for the Brunei market and will soon be available for our other markets." Mr. Brian Hogan, Chubb's Regional Head of Leisure & Business Travel in Asia Pacific said, "The launch is timely as travel rebounds across the globe. Borders are reopening and mobility restrictions are progressively being lifted. With travel insurance, including COVID-19 medical cover, travellers are regaining their confidence to take to the skies to explore the world again. We are proud of our collaboration with Royal Brunei Airlines to provide their passengers with peace of mind on their travels." The collaboration includes Hepstar, an aggregator of ancillaries and promises to deliver a range of products and bundles to complement Chubb's travel insurance and improve the booking and travel experience of Royal Brunei Airlines' passengers. Brett Dyason, CEO of Hepstar said, "We've enjoyed a long-standing relationship with Chubb as they share our vision of changing the way travel insurance and other ancillaries are packaged and perceived by travellers. We are excited about this partnership and look forward to delivering a great customer experience for the passengers of Royal Brunei Airlines."
Green measures, route expansion and other feathers in Royal Brunei Airlines’ cap
Already flying one of the youngest and eco-friendly fleets in the world, Royal Brunei Airlines has unveiled plans to introduce a host of new eco measures throughout 2020 to ensure the international carrier remains a relevant business into the next decade and beyond. Adiel Mambara, country manager of UK and Ireland at Royal Brunei Airlines talks about green plans and opening of new routes from the UK. TD: How are you committed to reducing fuel usage? We currently fly - the B787 and A320neo. Both these aircraft are well-known in the industry for their eco credentials. We continually assess our environmental impact, looking for ways to support the most efficient technology in our business. With this in mind, we are working on a host of new initiatives for completion in 2020. Aviation is still a vital mode of transport for so many people, whether it be to travel on business or visiting friends and relatives overseas. It’s important that as an industry we offer connections for people who need them but in a way that is as environmentally friendly as possible. Tell us about the airline’s portfolio? We currently offer daily flights from London Heathrow via Brunei to over 26 international destinations, including the Philippines (Manila), Borneo (including Kota Kinabalu, Kuching and Sandakan), Indonesia (including Bali, Jakarta and Surabaya), and Australia (Melbourne and Brisbane). What have been your other achievements in 2019? In 2019, RB moved up twelve places to be at number 66 in the top 100 airlines in the world. Amongst the airline’s USPs is our young fleet (average age 2.5 years), competitive pricing (fares to Australia for example) and speedy journeys (it is believed the route from Heathrow to Melbourne via Brunei, is one of the fastest routes from the UK to Melbourne). What are your plans for the UK in 2020? We have an exciting expansion plan for 2020, offering greater opportunities for UK guests to reach lesser-known South East Asian destinations on our new RB Link routes. For travellers with a desire to explore somewhere new, RB Link will allow them to book their entire journey with Royal Brunei Airlines and explore four new destinations: Sandakan, Tawau, Sibu and Bintulu and Balikpapan (soon to be announced) with a simple transfer in Brunei. These unique locations each offer something different for visitors from the wildlife of Sandakan or the unique marine life and seafood of Tawau to exceptional shopping and dining opportunities in Sibu. We’re also working closely with hotels and other partners so that in addition to the flights, guests will be able to book entire holiday packages via Royal Brunei. What is the secret behind staying afloat and profitable when so many airlines are collapsing and struggling? We have done very well in the guest experience category with positive reviews for the products and service delivery. We are taking the guest experience even further with the continuous development of our products, services, network infrastructure and most importantly, our people. We have also launched new destinations over the last two years which complement our network; our network has become stronger and is connecting city pairs which are in high demand with our customers. We offer one of the most generous seat pitches in the industry, with an average 33 inches, a width of 17.1 inches and a recline of 4.5-6 degrees, as standard in economy. Our business class seats offer 11% more space than most other airlines.
Royal Brunei Airlines announces partnership with Heathrow Rewards
Royal Brunei Airlines (RB) has announced the launch of a new partnership that enables RB’s Royal Skies members to spend their Heathrow Rewards points on frequent flyer miles. The Heathrow Rewards’ loyalty programme allows customers to collect points each time they make a purchase at the airport on products and services such as parking, currency exchange, shopping, eating and drinking. The new partnership means RB’s Royal Skies Elite Silver and Gold members will be able to instantly upgrade to Heathrow Rewards premium tier status, benefiting from double points for every pound (GPD) spent at the airport. They will also have the option to convert their Heathrow Rewards points into Royal Skies miles. RB Guests can join Heathrow Rewards using the code RBAA017. If they spend over £130 or more on their first visit, an extra 2,000 points are on offer before 31st December 2017.
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