Generative AI
HBX’s Xabier Zabala discusses applying technology in today’s travel and tourism sectors
At HBX Group's recently concluded MarketHub 2025 industry conference in Macau, Group chief operating officer Xabier Zabala spoke to peers regarding the practical application of generative artificial intelligence (AI) and similar nascent technologies to the travel and tourism industries.
Cebu Pacific set to change the customer service game with its generative AI service agent
Philippine low-cost carrier Cebu Pacific announced a partnership that may change the game in terms of airline customer service in Southeast Asia.
Sixth annual TravMedia Summit Australia concludes with key insights for the sector
The 6th annual TravMedia Summit Australia concluded with insightful discussions, networking and industry-leading expertise.
Appier empowers Vietourist with AI-driven solutions
Appier announced that its technical partnership with Vietnamese tourism company Vietourist has been successful.
Klook expands partnership with Google Cloud
Asian online travel platform Klook and Google Cloud today announced an expanded AI partnership that will equip the former’s entire organisation with a shared AI infrastructure layer to tackle travellers’ and merchants’ most pressing needs.
Generative AI can redefine customer experiences: Accenture
Accenture just launched research – which reveals that almost one in 7 (66%) travellers said they’re dissatisfied with the planning options available to them today.
Evolution of electric air taxis and generative AI as driving forces in travel and transport: SITA
SITA explores the shifting trends that have emerged in the last year and the updated innovation outlook for the next decade. With the arrival of Generative AI in 2023, the technology has surged to the top of airport and airline agendas, with 97% of airlines planning a program to develop the technology. This has taken the limelight away from Metaverse, which was the focus for 2022.
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- Vietjet releases Q1-2025 financials
- ATIA highlights the contribution of travel businesses on Global Travel Advisor Day
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