Thomas Cook India has launched home collection services for its visa business, in a focussed initiative to empower customers with a two-pronged benefit of convenience and safety. This is coupled with a live-tracking feature to monitor the delivery of their visa documents. The facility is offered by Thomas Cook on a pan-India basis, in partnership with Blue Dart.
Thomas Cook India’s internal data reveals a 39% surge in demand for online visa services. To ensure a truly integrated and seamless customer experience, the new home collection service has been rolled out to save time, and simultaneously ensure safety in the delivery of valuable visa documents.
The service equips customers with the flexibility to schedule their collection/pick-up date as per their convenience. Additionally, this service allows customers to track the delivery status of their documents on a real-time basis, via a live-tracker feature.
Thomas Cook India’s online visa services offer customers visa assistance for 150 countries, including the US, UK, UAE, Singapore, Malaysia, Canada, Australia, New Zealand, and several European destinations (France, Switzerland, Germany, Spain, Italy, etc.), to name a few.
Amit Madhan, president and group head of IT and e-business at Thomas Cook India said: “Through this service, our aim is to provide a smooth, safe and seamless customer experience.”