Representative ImageA pioneering initiative by VisitScotland, in collaboration with Access and Inclusion UK, is set to transform Glasgow's hospitality sector as the city prepares to host the 2026 Commonwealth Games. The programme, titled "Glasgow Hotel Programme: Creating Accessibility Champions," aims to enhance accessibility across the city's hotels, ensuring a welcoming environment for para-athletes and spectators.
The initiative involves a comprehensive training programme for hotel staff, focusing on embedding accessibility into daily operations. This includes online learning, in-person training, and tailored support from specialist consultants. The goal is to equip staff with practical skills and confidence, enabling them to improve communication with visitors and conduct thorough accessibility reviews.
Marina DiDuca, VisitScotland Inclusive Tourism Manager, emphasised the programme's long-term impact, stating, “Creating Accessibility Champions within businesses will help ensure inclusion becomes part of everyday practice, benefiting visitors, communities, and the wider visitor economy.”
The programme has garnered significant interest, with eight hotels participating. These establishments are motivated by a shared ambition to create inclusive spaces, driven by both personal and professional experiences. Laura-Jane McClenaghan from Hilton Glasgow highlighted the programme's impact, noting, “The training has helped us make practical improvements across the hotel, ensuring every guest feels truly supported.”
As Glasgow prepares to welcome global visitors, the initiative underscores the importance of accessible tourism. With one in four people in the UK living with a disability, the programme not only enhances visitor confidence but also positions Glasgow as a leading accessible destination. This effort is expected to leave a lasting legacy, promoting inclusive tourism well beyond the Commonwealth Games
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