The World Travel & Tourism Council (WTTC) has unveiled the latest set of measures designed to rebuild global consumer confidence, reduce risk and encourage the return of safe travel.
The latest protocols for the global travel and tourism sector focus on measures to ensure the reopening of adventure tourism, which should see an increase in popularity as travellers seek more unique experiences post COVID-19. WTTC held detailed discussions with key stakeholders and organisations to ensure maximum buy-in, alignment and practical implementation.
The measures help to set clear expectations of what travellers can experience in the ‘new normal’ which offer safe environments as travel restrictions are eased.
Backed by the United Nations World Tourism Organization (UNWTO), the WTTC protocols also take into account guidelines from the World Health Organisation (WHO) and the Centre for Disease Control and Prevention (CDC), and the WTTC Safe Travels stamp recognises those destinations, countries, businesses and governments worldwide which have adopted them.
Protocols for the adventure tourism industry were compiled on the basis of insights and frameworks developed by the Adventure Travel Trade Association (ATTA), in collaboration with a number of key tour operators in the segment such as Abercrombie & Kent, Eurotur, Intrepid and The Travel Corporation (TTC), to support the safe, healthy and responsible restart of adventure tourism around the world. Within these protocols, the adventure tourism industry refers to a wide variety of adventure tourism experiences including cycling, rafting, trekking, skiing, snowboarding, wildlife safaris and culinary tours, among others.
Not only are these activities mostly outdoors, thus limiting time spent in indoors; but group sizes can be managed to allow for physical distancing. It is expected that this type of tourism will see growth in the post-COVID landscape.
Gloria Guevara, WTTC president and CEO, said: “Adventure tourism is becoming increasingly popular amongst travellers and will represent a key component to travel in the new normal. According to our recently launched COVID-19 Travel Demand Recovery Dashboard, it is also one of the fastest growing segments, which is why it is vital to establish measures allowing safe travels for adventure travellers. Consumer confidence is crucial for travel to resume.”
Shannon Stowell, ATTA CEO, said: “As tourism professionals, our priority now is to see adventure travel come back strong, resilient and sustainably. WTTC and ATTA collaborating on global guidelines for adventure travel is a significant effort to support companies worldwide in re-opening as quickly and safely as possible.”
The welfare of travellers and the millions of people employed throughout the tourism sector at the heart of WTTC’s comprehensive package of Safe Travels protocols. It divided the new guidance into four pillars including operational and staff preparedness; delivering a safe experience; rebuilding trust and confidence; and implementing enabling policies. Measures announced include:
- Reduce participant capacity limits for activities as appropriate to allow for physical distancing
- Ensured activity difficulty levels do not exceed guest ability and skill, thus decreasing the need for a possible rescue
- Provide clear, consistent, and up-to-date communication on new health & hygiene protocols via the organisation’s channels, both digitally and physically through clear signage
- Promote contact tracing apps if required by local legislation
- Inform guests about support available if questions or concerns arise
- Share guest guidelines ahead of trip or activity digitally and in person upon arrival on the basis of advice from health authorities, which may include the wearing of face masks or coverings, guidance on hand hygiene and avoiding physical contact. Consider having consumers acknowledge guidelines
- Encouraged guests to purchase tickets online if possible
- Keep the same households, families, or members of group bookings together for all activities to lower risk of exposure for those outside of that unit, wherever possible
- Ensure, where possible, that each guest can handle their own equipment and gear for the duration of the trip. Where possible, guests should be encouraged bring their own equipment or gear, such as bikes, skis, and helmets among others
- Limited physical contact and queuing where possible