Buffalo Tours are excited to announce we are looking for an experienced leader to join the Vietnam Leadership team who will be working closely with the Country Manager as the second in command. The key role is to function at both strategic and operational levels and execute the fulfilment strategies leading both reservations and operations departments. This position plays a critical role, leading a high performing team who strives for excellence and are passionate about delivering an amazing customer service by leading and following the One Best Way practices to our customers and business partners. The ideal candidate will:

• Be able to collaborate and lead with a diverse range of cultures and teams with strong interpersonal and presentation skills.
• Be able to make thoughtful decisions in a timely manner, often within tight deadlines.
• Have a strong business acumen.
• Never hesitate to roll up their sleeves to execute a full range of duties in Reservations and Operations.
• Have strong organizational and analytical skills.
• Be personally aligned and consistently showcase the Buffalo Tours values and Philosophies.

Key Responsibilities:

• Continually challenge the current OBWs to improve and innovate the ways we operate the services.
• Integrate appropriate technology applications into Operations to improve and optimize the speed of internal/external communications, problem solving and overall team performance
• Guarantee the appropriate use and allocations of transportation suppliers according to Account expectations and requirements in a most profitable way.
• Safeguard the maintenance and safety standards of vehicles exceed our customers’ expectations.
• Oversee teams to provide timely, accurate information and excellent support to external and external customers.
• Own amazing guest experiences of our airport Meet & Greet.
• Develop policies and processes to build efficient One Best Way practices for operation and reservation teams.
• Overseeing the development of new physical product incl. costing and business plan.
• Provide expertise in Crisis Management.