Primary Function/Responsibility

• General management of 2 Thailand offices (Bangkok & Chiang Mai) and all related affairs
• Manage, lead, mentor, motivate and empower your teams
• Function as main representative of Easia Travel Thailand
• Ensure all staff perform their tasks according to Easia standards and expectations
• Check areas of improvement of each department and increase efficiency among all staff
• Coordinate and supervise all marketing related tasks
• Identify and Coordinate training sessions with all departments
• Improve, create and implement Standard Operating Procedures for all departments
• Cost control to maintain and improve profit margins
• Be an advocate of positive influence for the entire company (e.g. share best practices, etc.)

Job Descriptions General Management

• Ensure service quality is at best possible level
• Allocate duties and responsibilities, monitor and follow up work performance.
• Make sure communication between departments & Offices in Thailand and with different teams in Hanoi is efficient, clear and friendly and promote knowledge sharing
• Prepare, lead and follow up weekly management meeting
• Make sure reports from each department are efficient, appropriate
• Create a strategy (SWOT, vision, action plan) for Easia Thailand and follow up

HR Management (in coordination with office manager)

• Decide on special training and inspection activities for the team
• Approve holidays and absent days according to companies policy and ensure a continued smooth working process even if staff are off
• Propose new recruitment if needed (together with department manager and Office manager)
• Plan and propose special motivation activities for the team; think of special non-office activities to enhance team spirit
• Propose revised salary or other rewards
• Review and adjust job descriptions in cooperation with office manager
• Motivate your team

Product

• Oversee product team and implement knowledge sharing process within the company
• Make sure Easia is constantly developing new products for the following segments: FIT, GIT, adventure, luxury, incentive, sustainable tourism
• Participate on training (via webinar or 2 times/year in Hanoi to sales team Hanoi) or via webinar to Sales Development managers team in Europe and North America
• Generate Webinar training to clients (TO/TA) or personalized training to important existing clients/prospects

Operation and Quality Control

• Control, check and improve client and supplier feedback
• Check VIP files, famtrip if necessary
• Be available in emergency situations
• Support operation team and empower them to take own decisions

Sales

• Be an advisor and mentor to the sales team in Hanoi and empower them to grow business
• Make a positive impact on sales offices worldwide – support sales development managers with training, etc. if needed to develop more business
• Coordinate response and proposal for new accounts with sales team leader of each market base in Hanoi and product manager
• Advise sales team in Hanoi on B2B annual tariff production
• Maximize potential of existing clients and increasing margins
• Participate once per year for important tourism trade show/sales trip on important Easia markets to promote Lao destination

Accounting

• Check payroll, approve expenses and control cash flow (together with Accounting Team in Hanoi)
• Pay and approve expat salaries
• Check and Follow up supplements paid by clients on spot

Contracting

• Support to check new suppliers and make sure Easia’s pricing is competitive
• Advise on priority lists and supplier sales strategy
• Help negotiate kickback agreements with suppliers (airlines, hotels, etc.)
• Negotiate with suppliers to get special deals (FOC, etc.)

Marketing

• Support marketing team in Hanoi and in Thailand in daily tasks and ensure marketing actions are efficient

Competition

• Keep an open eye on the performance of Easia’s major competitors and suggest appropriate actions

Represent Easia

• • Meet and accompany (if necessary) with famtrips/major account when on inspection, private holidays
  • Entertain them for a dinner or similar together with Production manager/Operation Manager or Office manger

Job Requirements

• Excellent communication skills in English (written and spoken)
• Management and organizational skills
• Deep knowledge of Thailand
• At least 3 years of experience as Director of Sales/Operation/Contracting…
• High level of personal presentation
• Flexible, be willing and available to travel often
• Pleasant personality, positive attitude, open-minded
• Preferable if candidate has good skills in a second language (French, German, Italian, Spanish)