Operation Manager – Vietnam

Easia Travel Vietnam  •  Salary available upon request
Work location: Hanoi, Vietnam
Industry : Travel Marketing
Sector : DMC (Destination Management Company)
Department : Customer Service, Executive
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : 3 to 5 Years
Vacancies : 1
Job Status : Expired
Job Description

Primary Objectives

  • Manage and supervise the Operation Department in Vietnam to ensure the operation of the Operation Department in a consistent and effective way
  • Ensure that all the procedures and processes are well implemented to satisfy customers
  • Support and coordinate with other departments to encourage synergies and maintain the collaboration with relevant departments in carrying out processes, and find out what factors need to change in a timely manner

Job Descriptions

Manage and supervise the Operation Department in Vietnam:

  • Review the Inspection report and Operation Departments performance report of the Operation Manager in Vietnam
  • Create budget plan and development plan for the Operation Department
  • Create and implement appropriate performance indicators, common procedures and tools for the Operation Department
  • Advise and recommend operating activities to the BOM, recruitment, selection of strategic partners and other activities to improve the quality of services
  • Oversee the procedures and policies concerning the Operation Department
  • Proactively identify and implement solutions to constantly improve service levels and performance
  • Perform finance management:
  • Manage vendor relations and prices
  • Perform HR management:
  • Assess goals, coach, mentor and review appraisal process of the Operation Manager in Vietnam
  • Approve reward and discipline for Operation Department in Vietnam
  • Directly participate in the recruitment and termination in Vietnam

Communicate with other Departments

  • Recommend and assist the Product Department with product updates and product creations
  • Participate in inspection or business trips for other departments
  • Coordinate with other related departments to ensure the quality of operation activities
  • Encourage synergies with other destinations / departments by sharing best practices and seeking continuous improvements on a daily basis

Job Requirements

  • Fluent in English
  • Strong knowledge of the Tourism field, Hotel and Tourism Management
  • Good leadership and management skills
  • Creative, dynamic, good knowledge about products and destinations in Vietnam
  • Good analytical and problem-solving skills and strong decision-making skills
  • Strong presentation skills
  • Strong communication skills
  • Strong computer skills (Excel, Word, Outlook)
  • Strong planning and organisational skills to balance and prioritize work
  • Self-motivated to learn new concepts and participate in new projects
  • Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
  • University: Bachelors or Masters in Hotel / Tourism / Foreign languages / Economy or other related fields
  • At least five years of experience in Operation and Management in the tourism industry

Read Full Job Description

About The Company

Easia Travel Vietnam

Hanoi, Vietnam   Travel Marketing
DMC (Destination Management Company)


Who we are…
EASIA TRAVEL CO., LTD is a Vietnamese Destination Management Company (DMC) with 14 offices in Vietnam, Cambodia, Laos, Myanmar and Thailand. We cater to exclusive travel professionals (Tour operators, Travel agencies, MICE agencies) on a B2B basis and supply our partners from Europe and the USA with incoming tourism services.

Specialized in creating tailor made travel experiences, we are one of the leading travel agencies within the region, and chosen DMC of some of the biggest and most renowned tour operators within the business.

The company is continually growing and always seeking qualified and motivated people to join our dynamic and creative team. By joining the Easia Travel team, you will be a part of a rapidly expanding company, which can offer career growth prospects. Moreover, you will have golden opportunities to work in a multi-cultural and multi-national company, comprehensive training and chances for traveling both domestically and internationally.
Why work with Easia Travel?
At Easia Travel, we know wholeheartedly that our people are our greatest asset. That’s the reason why we put lots of effort into creating a place for you to be with us for the long haul:
We are Easy-going colleagues. The friendly attitude among our staff is something we’ve been proud of and cherishing since day one.
We are Adventurers at heart. Find us through the hashtag #humansofeasia on Facebook to have a closer look into our on-the-road moments (An activity that is organized very often for our employees)
We are Supportive of your contribution. And we acknowledge it in many ways: employee care program with personal health insurance, company trip, team building motivation trip, year-end incentive and at least one performance evaluation per year.
We are International. We have Vietnamese, Thai, Burmese, Cambodian, Laotian, French, German, Spanish, Italian and still counting. Whew!
We are Ambitious for new heights. Now with more than 330 employees across 22 offices, we are aiming for a bigger, better company, which means there are more and more opportunities coming your way!

For more information, feel free to have a look at our website:

Benefits & Perks:

Jobs available: 0

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