The recognition underscores its leadership in delivering a seamless, cashless, and data-driven transport experience.
Handal Indah Sdn. Bhd., a subsidiary of HI Mobility Berhad and the operator of the iconic Causeway Link bus services, has been honoured with the Digital Transformation of the Year award at the prestigious Travel Daily Media (TDM) Travel Trade Excellence Awards 2025 - Malaysia held at the InterContinental Kuala Lumpur.
The award recognises Handal Indah’s outstanding achievements in elevating the passenger experience through pioneering digital initiatives that have contributed to a more seamless and connected mobility ecosystem. The initiatives include:
Cross-border cashless payments
Handal Indah is one of the first Malaysian operators to introduce seamless cashless transactions for Malaysia–Singapore cross-border bus services. The company has built an in-house developed cashless ecosystem, which integrates: ManjaLink card tapping, open-loop payment systems for transit (accepting bank-issued contactless debit/credit cards), and Mobile Account-Based Ticketing (Mobile ABT) for flexible, on-the-go digital ticketing.
Smart Fleet Management System (FMS)
Automated operations with real-time GPS tracking, route optimisation, driver performance analytics, and predictive maintenance to improve on-time performance, reduce operational downtime, and optimise fuel efficiency across its fleet.
Data-driven operations
Centralised dashboards and automated reporting for real-time decision-making to enhance reliability, sustainability, and overall passenger service quality.
Together, these initiatives demonstrate Handal Indah’s commitment to deliver smarter, more efficient, and commuter-focused mobility solutions.
“We are incredibly honoured to receive this recognition from TDM,” said Mr Lim Chern Chuen, Chief Executive Officer of HI Mobility Berhad. “This award is a testament to our team’s dedication, our partners’ support, and our continuous drive for digital innovation. We remain focused on advancing digital capabilities and mobility solutions to drive Malaysia toward smarter, more sustainable, and commuter-centric public transportation.”
The TDM Travel Trade Excellence Awards - Malaysia, organised by TDM – an international B2B online media platform dedicated to the travel and hospitality industries – celebrates organisations that consistently push boundaries and elevate customer experiences through innovative technologies, sustainable practices, and exceptional service.
For more information on the TDM Travel Trade Excellence Awards - Malaysia, please visit: https://traveltradeexcellenceawards.com/malaysia/
The TDM Travel Trade Excellence Awards - Malaysia 2025 is presented by Travel Daily Media Magazine. To view the full list of winners, click here. For more information on the awards programme, you may contact Danica Avila at +(65) 3158 1386 or awards@traveldailymedia.com.
