Airports worldwide are being cautioned against investing in technology without clearly defined objectives, as this could lead to minimal improvements in passenger services and revenue. Luis Felipe Oliveira, former Director General of Airports Council International (ACI), highlighted this issue during a webinar for the upcoming World Aviation Festival in Lisbon, scheduled from 13 to 15 October.

Oliveira, now Executive Director and CEO of Exactly Consulting and Services Sarl, emphasised the importance of linking technology investments to specific operational, passenger, or commercial outcomes. He stated, “Without clear requirements, airports risk investing money in things that won’t provide a great improvement for the airport and for its guests.”

The rapid adoption of technologies such as artificial intelligence, biometrics, and automated systems is underway. However, Oliveira noted that the effectiveness of these investments varies based on factors like airport size and operational complexity. He warned that top-tier systems might not yield sufficient returns for smaller airports, whilst basic systems could fail to enhance customer experiences.

Oliveira advised airports to develop a comprehensive technology roadmap that considers the entire passenger journey and ensures interoperability among various systems. He stressed that technology should complement, not replace, human services, especially as airports cater to diverse traveller needs.

As global air travel demand is expected to more than double by 2050, airports face increasing pressure to expand capacity whilst enhancing passenger experiences. Oliveira will further discuss these topics at the World Aviation Festival, where he will moderate sessions and engage with industry leaders

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